Consultant II, Professional Services - Digital and Retail Payments

FIS•Jacksonville, FL

8d•Hybrid

About The Position

The Consultant II, Professional Services will help shape and build new ways of onboarding clients to FIS products and services. The role focuses on innovating solutions that improve how FIS employees work and create seamless, digital-first client experiences. The position supports FIS configuration products, including digital banking and retail payment solutions, by defining platform and agentic capabilities and promoting standardized, automated processes. The role is hybrid, with three days in-office and two days virtual.

Requirements

Experience creating, prioritizing, and communicating functional business requirements for development teams.
Experience working as part of a team responsible for designing and deploying complex enterprise-wide solutions.
Excellent communication skills and the ability to respond quickly to questions and deliverables within tight timelines.
Experience working with agile software practices.

Responsibilities

Create functional requirements for platform and agentic capabilities supporting employee and client processes for FIS configuration products, such as digital banking and retail payment solutions.
Partner with FIS engineering to document and create solutions that improve operational efficiency in Professional Services processes.
Advocate for and champion practical, common-sense solutions and lean process methodologies.
Champion standard and automated ways of working to improve process velocity and reduce friction for FIS employees and clients.
Help modernize employee and client experiences, with a focus on client self-service capabilities.