Front Desk - Cosmetic Surgery Center (Training Provided!)

Sono Bello•Louisville, KY

20d•$45,000 - $57,000

About The Position

Sono Bello is seeking a Consult Experience Specialist (CES) with a passion for aesthetics to join its cosmetic surgery center team. As the first point of contact for patients, the CES helps provide an exceptional experience from start to finish in a fast-paced, high-energy environment. The role supports Sales Consultants, patient consultations, and office operations, and includes patient service, scheduling, payments, and follow-up. Training is provided, as indicated in the posting title.

Requirements

High school diploma or equivalent.
Experience in customer service or front-desk roles; experience in medical or aesthetic settings is ideal.
Excellent verbal and written communication skills and strong interpersonal abilities.
Ability to multitask and prioritize effectively in a fast-paced environment.
Proficiency with computer systems and software, including Microsoft Office.
Professional demeanor and commitment to providing an exceptional client experience.

Nice To Haves

Bachelor’s degree preferred.
Knowledge of medical terminology and procedures is preferred but not required.

Responsibilities

Greet patients warmly, verify appointments, and provide a seamless introduction to the office.
Provide exceptional customer service throughout the patient journey while maintaining a professional and positive demeanor.
Support Sales Consultants by facilitating consultations and assisting with administrative tasks.
Enter data accurately, schedule appointments, process payments, and prepare deposits.
Collaborate with team members to identify patient success stories for online endorsements.
Assist with patient inquiries and follow-ups before and after procedures.
Support cross-selling of additional services by preparing quotes and consent forms as needed.