Front Desk - Cosmetic Surgery Center (Training Provided!)
About The Position
Sono Bello is seeking a dynamic Consult Experience Specialist (CES) with a passion for aesthetics. As the first point of contact for patients, the CES ensures an exceptional experience from start to finish. This high-energy, adaptable role is suited to someone who thrives in a fast-paced environment and is passionate about aesthetics. The role includes greeting and assisting patients, supporting Sales Consultants and consultations, handling administrative and payment tasks, scheduling, assisting with patient inquiries and follow-ups, and helping prepare quotes and consent forms for additional services.
Requirements
- High school diploma or equivalent.
- Experience in customer service or front-desk roles, ideally in medical or aesthetic settings.
- Excellent verbal and written communication skills and strong interpersonal abilities.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Proficiency with computer systems and software, including Microsoft Office.
- Professional demeanor and commitment to providing an exceptional client experience.
Nice To Haves
- Bachelor’s degree preferred.
- Knowledge of medical terminology and procedures preferred, but not required.
Responsibilities
- Greet patients warmly, verify appointments, and ensure a seamless introduction to the office.
- Provide exceptional customer service throughout the patient’s journey while maintaining a professional and positive demeanor.
- Support Sales Consultants by facilitating consultations and assisting with administrative tasks.
- Enter data accurately and support operational efficiency by scheduling appointments, processing payments, and preparing deposits.
- Collaborate with team members to identify patient success stories for online endorsements.
- Assist with patient inquiries and follow-ups, both pre- and post-operative.
- Support cross-selling of additional services by preparing quotes and consent forms as needed.
Benefits
- Incentives
- Equity
- Health coverage
- 401(k) matching
- Paid time off (PTO)
- Parental leave
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Employee Assistance Program (EAP)
- Paid holidays
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
