Construction Office Coordinator & Dispatcher

Mr. Handyman of Racine County•Sturtevant, WI

5d•$21 - $25•Onsite

About The Position

Mr. Handyman of Racine County is seeking an experienced Office Professional & Service Dispatcher with a strong, proven background in residential or commercial construction. In this critical role, you will serve as the operational backbone of our business—managing technician schedules, dispatching field staff efficiently, collaborating seamlessly with off-site virtual assistants, translating complex job scopes into accurate over-the-phone estimates, and keeping essential administrative paperwork running smoothly. If you understand trades, thrive on keeping daily schedules running smoothly, and possess strong administrative and communication skills, this is the position for you.

Requirements

Strong, practical knowledge of residential repairs, carpentry, drywall, plumbing, electrical, and general remodeling scopes.
Experience coordinating field crews, managing service routes, handling office logistics, and managing accounts receivable/billing paperwork.
Strong ability to communicate effectively with remote/virtual assistants and remote team members to keep tasks moving forward smoothly.
Proficient with Microsoft Teams, Microsoft Office (Excel/Word), and web-based scheduling/job management software.
Confident in assessing job requirements and delivering phone estimates/bids.
Excellent phone demeanor, professional written communication skills, and the confidence to support field technicians effectively.
8+ years of office or customer-facing experience
Local residency
Ability to pass a background check

Responsibilities

Efficiently build, optimize, and manage daily routes and schedules for our Service Professionals to maximize job completion and minimize drive time.
Act as the primary office liaison for field staff via phone and Microsoft Teams—answering scope questions, resolving job site roadblocks, and reallocating resources in real time.
Collaborate directly with our Virtual Assistant (VA) team on daily intake, administrative workflows, and operational communication to keep office functions seamless.
Leverage your construction expertise to evaluate customer project descriptions, clarify scopes of work, and provide accurate rough pricing or bids over the phone.
Oversee essential daily administrative documentation, including tracking Accounts Receivable (A/R), processing customer payments, and managing completed job paperwork such as NSP (National Service Provider) sign-off sheets and compliance forms.
Communicate effectively with customers regarding arrival windows, project timelines, and scope requirements to ensure a seamless service experience.
Maintain precise records and job status updates across our scheduling and job management software.