Construction Materials Dispatcher/Resource Coordinator

Terracon•Springdale, AR

About The Position

Determines the safest and most efficient way to dispatch employees and/or equipment to project sites. Receives and manages incoming internal and external service requests, dispatching appropriately trained staff for each assignment. The role requires multitasking and strong communication skills to maintain efficient operations, ensure resources are scheduled when requested, and direct them where they are most needed. As the department or office hub, the dispatcher coordinates day-to-day schedules with field units, communicates instructions and information to employees, managers, laboratories, clients, contractors, and other project stakeholders, and helps manage workload and resource conflicts. The position also supports office duties as needed and helps meet deadlines while following Terracon safety and quality standards.

Requirements

High school diploma or equivalent.
At least 3 years of relevant experience, or equivalent training and related experience.
Ability to use technology, including mobile apps, email, and scheduling software.
Time management skills.
Negotiation skills.
Interpersonal interaction skills.
A valid driver’s license with an acceptable violation history may be required.

Nice To Haves

Multilingual ability is preferred in some markets.
Associate degree in project management, business management, or human resources.
Complete Terracon IIF Safety Leadership course within 1 year in the role.
Complete Terracon Resource Manager training within 1 year in the role.

Responsibilities

Answer and manage incoming calls, dispatching employees with appropriate skills or certifications to precise locations at necessary times.
Prioritize projects and manage equipment and internal logistics according to urgency and importance; use negotiation skills to address conflicts.
Relay information and instructions to employees, managers, laboratories, clients, contractors, and other project stakeholders as appropriate.
Maintain communication with field units to coordinate and prioritize day-to-day schedules.
Dispatch in an incident- and injury-free manner consistent with Terracon guidelines, prioritizing employee care and concern.
Communicate effectively with customers, employees, and leaders.
Use the materials dashboard, CMELMS, and other tools to distribute employees effectively and balance workload.
Perform other office duties as needed and work with others to meet deadlines.
Coordinate with other regional offices to cover projects.
Manage resource conflicts among employees, clients, and office or regional leadership using negotiation strategies.
Follow safety rules, practices, and other safety requirements for all projects.
Perform pre-task planning before executing work.
Report safety issues or concerns to management.
Maintain quality standards on all projects.
Perform other duties as assigned.