Connectivity Operations Analyst Telematics & Fleet Connectivity

Axiom Path • Columbus, IN

1d • Remote

About The Position

The Connectivity Operations Analyst supports a growing digital solutions organization focused on expanding connected-fleet capabilities and improving the operational experience for customers using remote monitoring and telematics technologies. The role monitors fleet connectivity across customer accounts, investigates devices that stop communicating, and performs structured root-cause analysis across hardware, firmware, networks, configuration, power, SIM connectivity, installation, and customer infrastructure.

The position works cross-functionally with Digital Solutions, Engineering, Product, Service, IT, Customer Success, and regional teams to resolve connectivity issues, track corrective actions, and improve fleet health. It analyzes connectivity trends and operational data, prioritizes incidents by customer impact and business importance, and reports communication health and significant risks to stakeholders and leadership.

The analyst also supports customer onboarding and operational readiness for connected-fleet deployments, improves troubleshooting documentation and processes, and identifies opportunities to automate monitoring, analysis, and reporting. This is a remote, W2-only, long-term contract opportunity currently expected to continue through December 2027, with potential for extension.

Requirements

• Demonstrated ability to troubleshoot complex technical issues and determine root causes across multiple potential failure points.
• Experience analyzing operational data, device status, system reports, or connectivity trends to identify abnormalities and recurring problems.
• Working understanding of how connected devices communicate through networks and cloud-based environments.
• Ability to distinguish among hardware, software/firmware, network, configuration, installation, power, SIM, and customer-environment issues.
• Strong analytical and problem-solving skills, with a methodical approach to investigating issues.
• Ability to coordinate resolution efforts across technical and nontechnical teams.
• Strong reporting and communication skills, including the ability to summarize technical findings for business stakeholders and leadership.
• Organized and proactive approach to tracking issues through resolution.

Nice To Haves

• Experience supporting telematics, IoT, connected devices, fleet connectivity, networking, digital products, or similar technical environments.
• Experience supporting customer onboarding, Customer Success operations, process improvement, or technical operations.
• Exposure to automation, monitoring tools, reporting platforms, or connected-equipment analytics.

Responsibilities

• Monitor fleet connectivity across customer accounts and identify telematics devices that are no longer communicating as expected.
• Investigate connectivity failures and perform structured root-cause analysis across hardware, firmware, networks, device configuration, power, SIM connectivity, installation, and customer infrastructure.
• Validate communication between telematics hardware, cloud environments, and customer networks.
• Partner with Engineering, Product, Service, IT, Customer Success, and regional teams to investigate issues and coordinate corrective actions.
• Analyze connectivity trends, recurring failures, and fleet health to identify systemic improvement opportunities.
• Prioritize incidents based on customer impact, operational importance, and business priorities.
• Track corrective actions through resolution and provide clear reporting on fleet communication health.
• Develop executive-level summaries highlighting significant connectivity risks, recurring issues, and operational trends.
• Support customer onboarding and operational readiness for new connected-fleet deployments.
• Improve troubleshooting documentation, standardized processes, installation practices, and operational workflows.
• Identify opportunities to automate connectivity monitoring, analysis, and reporting.
• Support evolving Customer Success initiatives and cross-functional digital projects as the connected customer base grows.

Benefits

• Remote opportunity supporting a global connected-fleet operation.
• Long-term contract opportunity currently expected to continue through December 2027, with potential for extension.
• Exposure to digital products, telematics, connected equipment, fleet analytics, and customer-success operations.
• Opportunity to help establish scalable processes as the connected customer and engine population continues to expand.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed