Fleet Telematics Technician

Helena Agri-Enterprises•Collierville, TN

12d•Onsite

About The Position

The Fleet Telematics Technician manages electronic equipment across Helena Agri-Enterprises, LLC and affiliates’ fleet. The role secures and maintains hardware, oversees installations, trains drivers, troubleshoots issues, and maintains accurate records for electronic logging devices (ELDs), mileage trackers, dashcams, and asset trackers. The position is on-site at Helena’s corporate office in Collierville, Tennessee, and may involve driving a company vehicle and traveling by plane or car up to 25% of the time. The technician purchases and tracks equipment, coordinates installations and transfers between vehicles, provides driver and manager training, and supports users through the Motive Help Desk. The role also works with location and business-unit leaders to assess future needs and budget requirements, supports telematics onboarding at newly acquired operations, manages vendor relationships, and provides customer service to internal and external customers. Reliable attendance and compliance with company policies and procedures are required.

Requirements

Two years of experience in administrative support, fleet operations, technical support, equipment coordination, or a related field; equivalent combinations of education and relevant experience may be considered.
Experience troubleshooting equipment.
Ability to learn and support the internal telematics platform.
Judgment and problem-solving skills.
Ability to explain technical processes to truck drivers and managers with varying levels of technical and technological knowledge.
Written and verbal communication skills.
Customer service skills.
Negotiation skills.
Ability to set priorities and work on multiple tasks.
Computer skills, including working knowledge of Microsoft Office.
Ability to read, write, and speak English.
Valid U.S. driver's license and ability to meet all company requirements to operate a Helena vehicle.
Successful completion of a drug test and background check.
Ability to travel by various means up to 25% of the time.

Nice To Haves

Associate degree in a related field preferred.
Ability to communicate in Spanish.

Responsibilities

Purchase telematics equipment and maintain accurate inventories of devices installed in new and used vehicles.
Coordinate equipment installations in newly acquired trucks and transfers between trucks being replaced.
Communicate, schedule, and conduct regular training on telematics operation to keep drivers informed and compliant.
Serve on the Motive Help Desk to assist Business Unit Operations and Support Managers with driver telematics and dashcam issues.
Coordinate with location and business-unit leadership to determine future needs and budget requirements.
Travel to new acquisitions and coordinate telematics onboarding for vehicles becoming Helena assets.
Travel to division meetings and train location managers on vehicle telematics devices and software.
Manage daily and operational relationships with the telematics vendor.
Provide excellent customer service to internal and external customers.
Perform other work-related duties as assigned by the leader.
Maintain reliable and regular attendance and follow company policies and procedures.
Drive a company vehicle when needed.

Benefits

Health, dental, and vision insurance starting the first day of employment.
Up to $3,000 in Helena reward dollars for a Health Savings Account.
401(k) plan with a 100% company match up to 5% starting on the first day; match may increase with years of service up to 10%, based on the employee’s contribution amount.
Three-year vesting on the company match with 1,000 hours of service.
Earned Wage Access through DailyPay.
Paid time off and holiday pay.
Free term life insurance at one times annual base pay.
Free short- and long-term disability coverage.
Up to four weeks of paid parental leave.
Education assistance.