Fleet Telematics Technician

Helena Agri-Enterprises, LLC•Collierville, TN

13d•Onsite

About The Position

The Fleet Telematics Technician manages electronic equipment across the company fleet for Helena Agri-Enterprises, LLC and its affiliates. The role secures and maintains hardware, oversees installations, trains drivers, troubleshoots issues, and keeps accurate records for electronic logging devices (ELDs), mileage trackers, dashcams, and asset trackers. The position is based on-site at Helena's corporate office in Collierville, Tennessee, and requires travel by plane or car up to 25% of the time. The technician purchases and inventories telematics equipment, coordinates installations and transfers of devices between vehicles, and provides regular training to drivers and location managers. The role also supports a Motive Help Desk, coordinates future equipment needs and budgets with leadership, onboards vehicles from acquisitions, manages vendor relationships, and provides customer service to internal and external customers. Other duties may be assigned by the leader.

Requirements

Two years of experience in administrative support, fleet operations, technical support, equipment coordination, or a related field.
Experience with equipment troubleshooting.
Ability to learn and support the internal telematics platform.
Judgment and problem-solving skills.
Ability to explain technical processes to truck drivers and managers with varying levels of technical and technological knowledge.
Written and verbal communication skills.
Customer service skills.
Negotiation skills.
Ability to set priorities and work on multiple tasks.
Computer skills, including working knowledge of Microsoft Office.
Ability to read, write, and speak English.
Valid U.S. driver's license and ability to meet all company requirements to operate a Helena vehicle.
Ability to travel by various means up to 25% of the time.
Successful completion of a drug test and background check.

Nice To Haves

Associate degree in a related field is preferred.
Communicating in Spanish is a valuable skill at Helena.
Equivalent combinations of education and relevant experience may be considered.

Responsibilities

Purchase new telematics equipment and maintain accurate inventory of devices installed in new and used vehicles.
Coordinate installation of telematics equipment in newly acquired trucks and transfer devices between trucks being replaced.
Communicate, schedule, and conduct regular training on telematics operation to keep drivers updated and in compliance.
Serve on the Motive Help Desk, assisting Business Unit Operations and Support Managers when drivers need help with vehicle telematics and dashcams.
Coordinate with location and business unit leadership to determine future needs and budget requirements.
Travel to new acquisitions and coordinate telematics onboarding for vehicles becoming Helena assets.
Travel to division meetings to train location managers on operating vehicle telematics devices and software.
Manage daily and operational relationships with the telematics vendor.
Provide excellent customer service to internal and external customers.
Perform other work-related duties as assigned by the leader.
Maintain reliable and regular attendance and follow company policies and procedures.
May drive a company vehicle.

Benefits

Health, dental, and vision insurance starting the first day.
Earn up to $3,000 in Reward Dollars for a Health Savings Account (HSA).
401(k) Savings Plan with a 100% company match up to 5% starting on the first day; company match may increase up to 10% based on years of service and contribution amount.
Three-year vesting on the company match with 1,000 hours of service.
Earned Wage Access through DailyPay.
Paid time off and holiday pay.
Free term life insurance at 1x annual base pay.
Free short- and long-term disability.
Up to four weeks of paid parental leave.
Education assistance.