Connect Account Manager (Chicago)
About The Position
The CONNECT Platform Manager is a foundational commercial role driving growth of AVEVA’s CONNECT platform. As an early member of the CONNECT commercial team, the manager develops and executes sales and adoption strategies that deliver customer value and achieve ARR outcomes. The role combines enterprise account executive responsibilities—including prospecting, opportunity shaping, and closing—with customer success activities such as onboarding support, stakeholder enablement, and usage expansion. It is intended for an enterprise consultative SaaS/Cloud seller who can build customer relationships, drive platform use, and inform go-to-market playbooks. The manager owns commercial results for a portfolio of target accounts and supports onboarding, deployment, customer success planning, and adoption. The role also gathers customer insights and works with cross-functional teams to shape CONNECT’s product-market fit, commercial model, and scalable go-to-market approach. The position offers visibility across executive and global teams and may develop toward leadership in Sales, Customer Success, Business Development, or Platform Strategy. AVEVA works in a hybrid way. Most roles are based at a local office, with an expectation of being on-site 50% of working hours; the specific arrangement for this position will be confirmed during the hiring process.
Requirements
- At least 5 years in enterprise B2B SaaS or Cloud software roles, such as Account Executive, Customer Success Manager, or Solution Consultant.
- Proven track record owning and delivering against ARR targets and closing complex deals.
- Strong sales skills, including territory planning, value-based selling, stakeholder mapping, and negotiation.
- Ability to engage technical users and business decision-makers.
- Experience driving product adoption and account growth post-sale.
- Familiarity with sales methodologies such as MEDDPICC, Challenger, or Command of the Message.
- Proficiency with Salesforce and modern sales or customer success tools.
- Self-starter able to work autonomously and influence cross-functional teams.
Nice To Haves
- Experience working with or selling into asset-intensive industries such as energy, chemicals, or manufacturing.
Responsibilities
- Own commercial outcomes for a portfolio of target accounts, including pipeline generation, opportunity progression, and ARR achievement.
- Identify and qualify use-case-driven opportunities for CONNECT platform products using a consultative, MEDDPICC-informed sales process.
- Engage technical and business stakeholders, often at VP level and across functions, to build strong buying coalitions.
- Drive and close new SaaS/Cloud platform deals, focusing on land-and-expand strategies.
- Negotiate commercial terms in line with value delivered, usage patterns, and strategic fit.
- Support onboarding and deployment strategies to accelerate time-to-value.
- Develop customer success plans with customers and internal teams.
- Monitor usage trends, identify adoption gaps, and proactively address risk.
- Support post-sale expansion by championing new use cases and capabilities.
- Represent customer perspectives internally to inform roadmap, pricing, and support.
- Capture and share customer insights to improve CONNECT product-market fit and go-to-market messaging.
- Inform commercial models, onboarding approaches, and playbooks for future scale.
- Collaborate with product, marketing, customer success, partnerships, sales enablement, and regional sales teams.
Benefits
- Flexible work hours.
- 20 days of paid time off, increasing to 25 days with service.
- Three paid volunteering days.
- Primary and secondary parental leave.
- Well-being support.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
