Connect Account Manager (Chicago)

AVEVA•Chicago, IL

5d•Hybrid

About The Position

The CONNECT Platform Manager is a foundational commercial role driving growth of AVEVA’s CONNECT platform. This early member of the CONNECT commercial team develops and executes sales and adoption strategies that deliver customer value and annual recurring revenue (ARR) outcomes. The role combines enterprise account executive responsibilities—including prospecting, opportunity shaping, and closing—with customer success activities such as onboarding support, stakeholder enablement, and usage expansion. It is suited to an enterprise consultative SaaS or Cloud seller who can build customer relationships, increase platform usage, and inform go-to-market playbooks. The position reports to the Director of CONNECT Platform Commercial Strategy. The role owns commercial outcomes for a portfolio of target accounts, including pipeline generation, opportunity progression, and ARR achievement. It identifies use-case-driven opportunities, engages technical and business stakeholders, and drives new platform deals with a land-and-expand focus. It also supports onboarding and customer success planning, monitors product usage, addresses adoption risks, and helps customers realize value. Customer feedback informs CONNECT’s product-market fit, commercial model, onboarding approaches, pricing, support, and future go-to-market playbooks. This position offers the opportunity to help build the commercial motion for a strategic platform initiative, work with executive and global teams, and directly influence strategy. The role may develop toward leadership in Sales, Customer Success, Business Development, or Platform Strategy. AVEVA works in a hybrid model; most roles are based at a local office with an expectation of being onsite 50% of working hours. The specific arrangement for this position will be confirmed during hiring. Salary range: $218,700 to $364,700, with final compensation varying based on work location, experience, skills, and relevant education or training.

Requirements

At least 5 years in enterprise B2B SaaS or Cloud software roles, such as Account Executive, Customer Success Manager, or Solution Consultant.
Proven track record owning and delivering against ARR targets and closing complex deals.
Strong sales skills, including territory planning, value-based selling, stakeholder mapping, and negotiation.
Comfort engaging both technical users and business decision-makers.
Experience driving product adoption and account growth after the sale.
Familiarity with sales methodologies such as MEDDPICC, Challenger, or Command of the Message.
Proficiency with Salesforce and modern sales or customer success tools.
Self-starter able to operate autonomously and influence cross-functional teams.

Nice To Haves

Experience working with or selling into asset-intensive industries such as energy, chemicals, or manufacturing.

Responsibilities

Own commercial outcomes for a portfolio of target accounts, including pipeline generation, opportunity progression, and ARR achievement.
Identify and qualify use-case-driven opportunities for CONNECT platform products using a consultative, MEDDPICC-informed sales process.
Engage technical and business stakeholders, often at VP level and across functions, to build buying coalitions.
Drive and close new SaaS and Cloud platform deals, focusing on land-and-expand strategies.
Negotiate commercial terms in alignment with customer value, usage patterns, and strategic fit.
Support customer onboarding and deployment strategies to accelerate time-to-value.
Develop customer success plans in partnership with customers and internal teams.
Monitor usage trends, identify adoption gaps, and proactively address risk.
Influence post-sale expansion by championing new use cases and capabilities.
Advocate for customers internally to shape roadmap, pricing, and support.
Capture and share customer insights to improve CONNECT product-market fit and go-to-market messaging.
Inform commercial models, onboarding approaches, and playbooks for future scale.
Collaborate with product, marketing, customer success, partnerships, sales enablement, and regional sales teams.