Connect Account Manager (Philadelphia)
About The Position
The CONNECT Platform Manager is a commercial role focused on growing AVEVA’s CONNECT platform. The position owns the development and execution of sales and adoption strategies that deliver customer value and achieve annual recurring revenue (ARR) outcomes. It combines enterprise sales responsibilities—including prospecting, shaping opportunities, and closing—with customer success activities such as onboarding support, stakeholder enablement, and expanding platform usage. The role is intended for an enterprise consultative SaaS or Cloud seller who can build customer relationships, drive adoption, and contribute to go-to-market playbooks. As an early member of the CONNECT commercial team, the manager will work with customers and cross-functional teams to develop the platform’s commercial approach, improve product-market fit, and support future scale. The role reports to the Director of CONNECT Platform Commercial Strategy.
Requirements
- At least 5 years of experience in enterprise B2B SaaS or Cloud software roles, such as Account Executive, Customer Success Manager, or Solution Consultant.
- Proven track record of owning and delivering against ARR targets and closing complex deals.
- Strong sales skills, including territory planning, value-based selling, stakeholder mapping, and negotiation.
- Comfort engaging both technical users and business decision-makers.
- Experience driving product adoption and account growth after the sale.
- Familiarity with sales methodologies such as MEDDPICC, Challenger, or Command of the Message.
- Proficiency with Salesforce and modern sales or customer success tools.
- Ability to work independently and influence cross-functional teams.
- Successful applicants must pass a drug screening and comprehensive background check before starting employment.
Nice To Haves
- Experience working with or selling into asset-intensive industries such as energy, chemicals, or manufacturing.
Responsibilities
- Own commercial outcomes for a portfolio of target accounts, including pipeline generation, opportunity progression, and ARR achievement.
- Identify and qualify use-case-driven opportunities for CONNECT platform products using a consultative, MEDDPICC-informed sales process.
- Engage technical and business stakeholders, including VP-level stakeholders, to build buying coalitions.
- Drive and close new SaaS/Cloud platform deals, with an emphasis on land-and-expand strategies.
- Negotiate commercial terms in alignment with value delivered, usage patterns, and strategic fit.
- Support customer onboarding and deployment strategies to accelerate time-to-value.
- Develop success plans with customers and internal teams.
- Monitor usage trends, identify adoption gaps, and proactively address risks.
- Champion new use cases and capabilities to influence post-sale expansion.
- Represent customer needs internally to inform roadmap, pricing, and support.
- Capture and share customer insights to improve CONNECT product-market fit and go-to-market messaging.
- Inform commercial models, onboarding approaches, and playbooks for future scale.
- Collaborate with product, marketing, customer success, partnerships, sales enablement, and regional sales teams.
Benefits
- Flexible work hours.
- 20 days of paid time off, rising to 25 days with service.
- Three paid volunteering days.
- Primary and secondary parental leave.
- Well-being support.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
