Connect Account Manager (Philadelphia)

AVEVA•Philadelphia, PA

5d•Hybrid

About The Position

The CONNECT Platform Manager is a foundational commercial role focused on growing AVEVA’s CONNECT platform. The role develops and executes sales and adoption strategies that deliver customer value and recurring annual revenue (ARR). It combines enterprise account executive responsibilities—including prospecting, shaping opportunities, and closing—with customer success work such as onboarding support, stakeholder enablement, and usage expansion. The position is suited to an enterprise consultative SaaS or Cloud seller who can build customer relationships, increase platform use, and contribute to go-to-market playbooks. The manager owns commercial outcomes for a portfolio of target accounts, identifies and closes platform opportunities, and supports customers in onboarding, adoption, and expansion. As an early member of the CONNECT commercial team, the role also gathers customer feedback to inform product-market fit, commercial models, and future go-to-market approaches. The job description lists the role as reporting to the Director of CONNECT Platform, and later states that it reports to the Director of CONNECT Platform Commercial Strategy.

Requirements

At least 5 years of experience in enterprise B2B SaaS or Cloud software roles, such as Account Executive, Customer Success Manager, or Solution Consultant.
Proven track record owning and delivering against ARR targets and closing complex deals.
Strong sales skills, including territory planning, value-based selling, stakeholder mapping, and negotiation.
Comfort engaging both technical users and business decision-makers.
Experience driving product adoption and account growth after the sale.
Familiarity with sales methodologies such as MEDDPICC, Challenger, or Command of the Message.
Proficiency with Salesforce and modern sales or customer success tools.
Ability to work independently and influence cross-functional teams.

Nice To Haves

Experience working with or selling into asset-intensive industries such as energy, chemicals, or manufacturing.

Responsibilities

Own pipeline generation, opportunity progression, and ARR achievement for a portfolio of target accounts.
Identify and qualify use-case-driven opportunities for CONNECT platform products using a consultative, MEDDPICC-informed sales process.
Engage technical and business stakeholders, often at VP level and across functions, to build buying coalitions.
Drive and close new SaaS and Cloud platform deals, focusing on land-and-expand strategies.
Negotiate commercial terms in alignment with delivered value, usage patterns, and strategic fit.
Support customer onboarding and deployment strategies to accelerate time-to-value.
Develop success plans with customers and internal teams.
Monitor usage trends, identify adoption gaps, and proactively address risks.
Champion new use cases and capabilities to influence post-sale expansion.
Represent the customer internally to inform product roadmap, pricing, and support.
Capture and share customer insights to improve CONNECT product-market fit and go-to-market messaging.
Inform commercial models, onboarding approaches, and playbooks for future scale.
Collaborate with product, marketing, customer success, partnerships, sales enablement, and regional sales teams.