Conference Services Manager - Hotel Van Zandt - Austin, Tx

Sage Hospitality•Austin, TX

2d•Onsite

About The Position

Sage Hospitality Group is seeking a Conference Services Manager for Hotel Van Zandt in Austin, Texas. This role involves planning, organizing, and managing the in-house details for group and convention bookings, including guest rooms, menus, and setups. The position focuses on maximizing revenues and profits while ensuring a quality product and excellent guest experiences. Sage Hospitality Group emphasizes personal and professional growth, encouraging independent thinkers and creative spirits.

Requirements

More than two years of post-high school education.
One to two full years of employment in a related position.
Working knowledge of banquet/catering food and beverage services, policies, or operations.
Knowledge of computer equipment.
Ability to compile facts and figures in accordance with established procedures.
Supervisory skills.
Communication skills for providing information and services to hotel management and guests.
Excellent hearing for verbal interaction.
Excellent vision for viewing set-ups.
Excellent speech communication skills for verbal interaction.

Nice To Haves

Experience with Delphi sales system.

Responsibilities

Manage and plan meetings, conventions, and related activities.
Attend Banquet Event Order (BEO) and staff meetings, acting as a team leader for hotel departments involved in event delivery.
Achieve productivity and activity goals set by management.
Coordinate all group business developed by the sales manager.
Contact and follow up on all signed/contracted business within 5 working days.
Determine and coordinate all event planning needs.
Maintain well-documented, accurate, and organized file management.
Develop customer profiles and maintain an effective trace system.
Develop strong customer relationships through professional communication.
Follow up on all client needs and inquiries efficiently.
Focus on revenue-generating activities and maximize selling time.
Detail and upsell program elements with the client, including space, audio-visual, times, equipment, menus, themes, and decorations.
Prepare appropriate resumes and paperwork to ensure quality service.
Manage function details and related activities to satisfy program requirements.
Anticipate and handle customer complaints and/or problems.
Oversee all billing details for hotel groups, including deposits, direct bills, credit card authorizations, and coordination with accounting.
Improve hotel convention services' products by participating in the development of new sales tools, analyzing competitor products, and understanding customer needs.
Monitor and control individual client event budgets and details.
Attend and lead pre-conference meetings.
Coordinate pre-cons between the client and hotel staff, reviewing BEO details.
Close out all groups, including pickup in the sales system (Delphi) and commission owed, processing with accounting.