Conference Services Manager

The Fifth Avenue Hotel • New York, NY

3d • Onsite

About The Position

The Conference Services Manager at The Fifth Avenue Hotel is responsible for planning, organizing, and executing guest room blocks in accordance with hotel policies and quality standards. The role aims to ensure customer satisfaction, maximize profitability, and generate repeat business through marketing hotel services, issuing contracts, coordinating across departments, and maintaining strong client relationships. The manager also supports new business development through site visits, sales presentations, and proactive outreach, with a focus on upselling, luxury service, and the hotel’s sustainability initiatives.

The position manages hotel accounts and group business from initial booking through completion, coordinating with clients and operational departments and overseeing group billing details. It also includes local sales travel, participation in industry events, and support for the broader sales process and inbound leads. The role requires adherence to safety, data security, and confidentiality protocols for corporate guests, VIPs, and client accounts.

The position is based at The Fifth Avenue Hotel in New York, NY. The work schedule is flexible and may include occasional evenings, weekends, and holidays to support hotel operations and client events. Moderate local travel is required. Physical demands include extended sitting, walking the property, lifting up to 10 pounds, bending, reaching, and operating office equipment.

Requirements

• Strong communication, negotiation, and presentation skills.
• Keen attention to detail and a passion for luxury hospitality standards.
• Flexible availability, including occasional evenings, weekends, and holidays as needed.
• Ability to meet the stated physical demands, including sitting for extended periods, walking, lifting up to 10 pounds, bending, reaching, and operating office equipment.
• Ability to undertake moderate local travel between the hotel and client locations.

Nice To Haves

• Associate's or Bachelor's degree in Hospitality Management, Business, or a related field preferred.
• Proven experience in hospitality sales and/or sales management strongly preferred.
• Familiarity with sales and hotel management software such as Delphi, Infor, or PMS.

Responsibilities

• Maximize revenue by selling all facets of the hotel to new and existing clients.
• Collaborate with the Director of Sales and Revenue Management to develop upselling strategies and guidelines.
• Liaise with the Food & Beverage Department to optimize revenue.
• Negotiate terms and conditions using professional sales techniques to meet client and internal requirements.
• Develop and conduct sales presentations and site visits for prospective clients.
• Communicate the hotel's unique benefits to close sales opportunities.
• Manage existing accounts and proactively solicit clients for future business.
• Ensure assigned accounts' solicitation, negotiation, and closing activities are completed and documented.
• Travel locally for outside sales calls, hotel promotion, and evaluation of competitor positioning in the Manhattan market.
• Represent the hotel at industry trade shows and professional events.
• Serve as a liaison between clients and hotel operating departments to support successful groups and repeat business.
• Oversee hotel group billing details, including deposits and credit card authorization forms, in coordination with Finance.
• Coordinate and supervise assigned group business from initial booking through completion while maintaining profitability and service quality.
• Coordinate department participation in servicing accounts.
• Create, review, and revise rooming lists, VIP amenities, and group information for operational teams.
• Follow and promote sustainability guidelines and practices aligned with HHM's EarthView program.
• Perform additional duties as requested by management, including supporting the broader sales process and responding to inbound leads.
• Uphold safety, data security, and confidentiality protocols for corporate guests, VIPs, and client accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed