Conference Services Assistant

HEI Hotels and Resorts•Salt Lake, UT

13d•Onsite

About The Position

The Conference Services Assistant supports the Director of Catering and Conference Service Manager with the administrative functions needed for effective convention management at the Marriott Downtown at City Creek. The role handles guest inquiries and requests, prepares event documents and correspondence, and maintains departmental files and records. It requires effective communication with internal and external customers, accurate computer use, and the ability to perform essential duties throughout the shift.

Requirements

Ability to effectively deal with internal and external customers, including those requiring patience, tact, and diplomacy.
Ability to access and accurately input information into a computer using Microsoft Office Suite software.
Typing proficiency of at least 75 words per minute, with or without reasonable accommodation.
Ability to follow written and/or verbal instructions.
Ability to stand and/or sit and continuously perform essential job functions for the duration of the shift, with or without reasonable accommodation.
Ability to set up and maintain filing systems, with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.

Nice To Haves

Hotel experience preferred.

Responsibilities

Answer incoming telephone calls, complete lead forms for inquiries, and assist guests with questions, changes, and special requests.
Ensure leads are not abandoned and return calls promptly, generally within four hours.
Communicate requests to the appropriate departments.
Type banquet event orders and convention resumes with appropriate cover letters.
Type thank-you letters and comment cards.
Prepare outgoing correspondence for mailing and file copies.
Mail catering and wedding brochures upon request.
Maintain the filing system according to HEI Hotels and Resorts standards.
File contracts and correspondence daily.
Pull trace cards and files daily.
Comply with attendance rules and be available to work on a regular basis.
Perform other job-related duties as assigned.