Conference Services Supervisor
About The Position
Q Center is seeking a full-time Event Setup & Technology Supervisor to oversee team members and coordinate the setup, refresh, teardown, and maintenance of meeting spaces. The supervisor assigns duties and ensures work is completed accurately and on time. The schedule varies and includes days, afternoons, evenings, and weekends. The position pays $22.00 per hour. The role includes supervising daily operations, training and coaching associates, supporting performance reviews, and ensuring compliance with procedures, policies, technical tasks, and risk-management requirements. The supervisor also coordinates meeting-room setups and conference technology, oversees audio/visual systems, troubleshoots problems, manages equipment and inventory, and maintains clean, organized, safe, and properly stocked function spaces and storage areas. The position responds to guest and associate requests and helps ensure their satisfaction and safety.
Requirements
- High school diploma or equivalent and/or experience in a hotel or related field preferred.
- Previous Conference Services experience required.
- Ability to stand for the entire shift and frequently bend and kneel.
- Ability to exert up to 100 pounds of force occasionally and/or 50 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to work flexible and long hours sometimes.
Nice To Haves
- Experience in a hotel or related field.
Responsibilities
- Supervise team members and monitor daily department operations.
- Direct and coordinate the setup, refresh, teardown, and maintenance of meeting spaces; assign duties and ensure rooms are set on time, without defects, and according to client specifications.
- Ensure team members work efficiently and safely, and keep the team productively occupied during slow and busy periods.
- Conduct departmental training and meetings; develop associates' morale and skills; prepare training materials; coach and counsel staff; and provide feedback for performance reviews.
- Ensure associates are trained on and comply with standard operating procedures, Q Center policies, technical tasks, and risk-management requirements.
- Operate the department computer system, including software maintenance, report generation and analysis, and simple programming.
- Communicate business changes to associates and keep the immediate supervisor informed of problems or matters requiring attention.
- Respond to guest and associate requests, problems, complaints, and accidents courteously and efficiently, and follow up to ensure satisfaction.
- Assist with receiving and delivering packages and client materials.
- Manage conference-services technology setups and breakdowns; oversee audio/visual system setup and troubleshoot and resolve problems.
- Move, set up, operate, maintain, and store audio/visual equipment, tables, chairs, and other equipment; refresh meeting rooms as needed, including removing trash and cleaning writable walls.
- Maintain cleanliness and sanitation in function spaces, pre-function areas, and storage areas, including carpets, walls, walkways, doors, windows, and lighting fixtures.
- Keep storerooms neat, organized, and stocked with supplies and equipment needed for meetings.
- Review and account for inventory items regularly.
- Know fire-exit and extinguisher locations, follow safety rules, and notify management of hazards.
- Perform other related duties as assigned.
Benefits
- Paid time off
- 401(K) with employer match
- Holiday pay
- Medical, dental, and vision insurance with wellness credits
- Employee Assistance Program
- Basic life and AD&D benefits
- Disability benefits
- Employee meals
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
