Conference Services Manager
About The Position
The Conference Services Manager oversees the Conference Services Department and coordinates conference and meeting groups in accordance with established guest service and sustainability standards. The role includes leading and supporting associates, coordinating with clients and hotel departments, and helping promote hotel facilities and services. The manager follows HHM’s EarthView sustainability guidelines and safe-work practices, and performs other duties as requested by management. The work schedule varies and may include holidays and weekends. The position requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, and stooping, kneeling, or crouching.
Requirements
- 1 to 3 years of related experience.
Nice To Haves
- Associate or Bachelor’s degree preferred.
Responsibilities
- Interview, select, train, schedule, coach, and support associates to help ensure they meet brand or hotel standards and HHM core values.
- Plan and conduct pre- and post-convention meetings with clients and relevant departments.
- Establish rapport with and entertain meeting planners while promoting hotel facilities and services.
- Conduct walking site inspections throughout the property.
- Monitor in-house group activity and provide assistance as needed.
- Coordinate with sales, front office, and reservations to monitor guest room blocks and special reservation needs.
- Assign banquet and meeting room setups based on client needs.
- Review banquet associates’ work for accuracy.
- Assist sales staff with hotel promotion, lead development, and securing re-bookings.
- Coordinate the activities of various departments to service accounts.
- Document and track group activity.
- Access and enter data into a computer system to generate account history reports.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
