Conference Services Manager

HEI Hotels and Resorts•Dallas, TX

About The Position

The Conference Services Manager creates successful conferences and meetings by communicating actively with clients, planning events, and leading the team. The role oversees conference service operations and event execution, supports client satisfaction and repeat business, and works with hotel departments, chefs, and outside vendors to deliver events. It also involves revenue and budget awareness, client presentations, and knowledge of hotel operations.

Requirements

Prior hospitality experience, specifically in catering sales.
At least one year of experience in the hospitality industry.
Experience at a hotel of similar size and quality.
Computer skills, including Microsoft Word, Excel, and Delphi.
Knowledge of sales skills, revenue management, and training and motivating peers.
Knowledge of hotel features and benefits and competing hotels in the market.
Ability to execute appropriate action plans.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business plans, repairs and maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Ability to work effectively under time constraints and deadlines.
Effective verbal and written communication skills.
Ability to adapt communication style to different audiences.

Responsibilities

Understand monthly forecasting and the annual budget process.
Improve meeting planner evaluation scores and exceed meeting planner satisfaction through effective methods.
Optimize room rental charges.
Participate in rebooking repeat business and develop long-term client relationships.
Participate in industry organizations such as NACE and MPI.
Conduct hotel site inspections and client presentations.
Create innovative event setups, menus, and functions for groups.
Develop specialty menus with the chef, including pricing.
Coordinate with the banquet department on operations and event execution, evaluating alternatives and deciding on action plans as needed.
Provide direction, coordination, and ongoing evaluation of operations.
Ensure detailed execution of banquet event orders generated by the Convention Services Department.
Provide and operate audio/visual equipment as a profit center.
Monitor group room blocks and pickup, and generate detailed resumes for operating departments.
Work with outside vendors to ensure client satisfaction for events and groups.
Comply with attendance rules and maintain regular availability.
Perform other job-related duties as assigned.