Conference Services Manager

AC Hotel Arlington National Landing•Arlington, VA

2d•$60,000 - $65,000

About The Position

The Conference Services Manager oversees the Conference Services Department and coordinates conference and meeting groups in accordance with guest service and sustainability standards. The role works with clients and hotel departments to deliver group events, promote hotel facilities and services, and support account development. The stated growth path is Sales Manager, Director of Catering Sales, and Director of Sales.

Requirements

1 to 3 years of related experience.

Nice To Haves

Associate or Bachelor’s degree preferred.

Responsibilities

Interview, select, train, schedule, coach, and support associates, ensuring their work meets brand or hotel standards and HHM core values.
Plan and conduct pre- and post-convention meetings with clients and relevant departments.
Build rapport with and entertain meeting planners while promoting hotel facilities and services.
Conduct walking site inspections throughout the property.
Monitor in-house group activity and provide assistance as needed.
Coordinate with sales, front office, and reservations to monitor guest room blocks and special reservation needs.
Assign banquet and meeting room setups based on client needs.
Review banquet associates’ work for accuracy.
Assist sales staff with hotel promotion, lead development, and securing re-bookings.
Coordinate activities across departments to service accounts.
Track group activity and access and enter data into a computer system to generate account history reports.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Perform other duties as requested by management.