Conference Services Manager

Compass Group•Weehawken, NJ

3d•$75,000 - $87,500•Onsite

About The Position

Restaurant Associates is seeking a Conference Services Manager to lead the guest experience and conference center operations in a premier corporate dining and conference environment in Weehawken, New Jersey. This entry-level management role focuses on guest satisfaction, operational excellence, financial performance, and proactive service delivery. The manager leads operations for meeting breaks, receptions, catered events, executive dining, and specialty functions, and supervises coordinators and hourly service teams. The position requires an on-site presence five days per week. The call center operates from 8:00 a.m. through the evening, so flexibility to arrive early, stay late, and support events and special projects is required. The manager partners with Conference Services and support teams on event timelines, room setups, and logistics; ensures high standards of event quality and professionalism; maintains relationships with clients, vendors, purveyors, and internal stakeholders; and supports compliance with company policies, food safety, sanitation, and operating procedures. The role also oversees staffing and departmental communications, monitors guest feedback and service recovery, administers the local EMS booking tool within defined permissions, and validates data classifications for reliable department analytics.

Requirements

At least 1 year of manager or supervisory experience in conference center dining, hotel food and beverage, catering, or high-end hospitality operations.
Strong financial, analytical, organizational, and problem-solving skills.
Excellent written and verbal communication abilities.
Advanced knowledge of Microsoft Excel, PowerPoint, and foodservice or hospitality management systems.
Proven ability to lead teams, manage multiple events, and prioritize competing operational demands.
Proactive mindset and ability to anticipate client and guest needs.
Commitment to integrity, professionalism, and ethical conduct.
Exceptional customer service and relationship-management skills.

Nice To Haves

Previous experience leading dining operations within a conference center, hotel, corporate dining, or premier hospitality environment.

Responsibilities

Lead conference center operations, including meeting breaks, receptions, catered events, executive dining, and specialty functions.
Manage, coach, and develop coordinators and hourly service teams.
Partner with Conference Services and support teams on timelines, room setups, and event logistics.
Ensure meetings and events are delivered with exceptional quality, professionalism, consistency, and attention to detail.
Anticipate client and guest needs and provide proactive solutions throughout the event experience.
Establish and maintain strong relationships with clients, vendors, purveyors, and internal stakeholders.
Ensure compliance with company policies, food safety standards, sanitation requirements, and conference center operating procedures.
Oversee staffing plans, scheduling, training, performance management, and departmental communications.
Monitor guest feedback and lead service recovery efforts.
Support local EMS booking tool administration, including system configurations and site-level adjustments within defined permissions.
Validate data point classification to ensure consistent, reliable, and well-segmented department analytics.