Conference Services Supervisor

Q - Center•St. Charles, IL

About The Position

Q Center is seeking a full-time Event Setup & Technology Supervisor to supervise team members and coordinate the setup, refresh, teardown, and maintenance of meeting spaces. The supervisor assigns work to ensure tasks are completed accurately and on time. The schedule varies and includes days, afternoons, and evenings throughout the week and on weekends. The stated rate is $22.00 per hour. The role oversees meeting-room and function-space readiness, conference technology and audiovisual equipment, inventory, supplies, safety, cleanliness, and team performance. The supervisor also supports the handling of packages and client materials, and responds to guest and associate requests and concerns.

Requirements

Previous Conference Services experience is required.
High school diploma or equivalent and/or experience in a hotel or related field is preferred.
Ability to work a varied schedule that includes days, afternoons, and evenings throughout the week and on weekends.
Ability to work flexible and sometimes long hours.
Ability to exert up to 100 pounds of force occasionally and/or 50 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Ability to stand for the entire shift and bend and kneel frequently during the shift.

Nice To Haves

High school diploma or equivalent and/or experience in a hotel or related field.

Responsibilities

Supervise team members and monitor the department’s daily operations.
Direct and coordinate meeting-space setup, refresh, teardown, and maintenance; assign duties and ensure rooms are prepared on time, without defects, and to client specifications.
Manage technology setups and breakdowns for Conference Services; oversee audiovisual system setup, troubleshoot problems, and move, set up, operate, and maintain AV equipment.
Ensure team members work efficiently and safely, and keep the team engaged during both slow and busy periods.
Assist with receiving and delivering packages and client materials.
Maintain clean, organized, and sanitary function spaces, pre-function areas, storage areas, and work areas.
Ensure storerooms are organized and stocked with supplies and equipment needed for meetings.
Oversee function breakdowns and ensure equipment and supplies are stored properly; supervise transport and storage of tables, chairs, and other equipment.
Refresh meeting rooms as needed, including removing trash and cleaning writable walls.
Review and account for inventory items regularly.
Monitor compliance with standard operating procedures, Q Center policies, technical tasks, and risk-management requirements.
Conduct departmental training and meetings; prepare training documents; coach, counsel, and motivate personnel; and provide performance-review feedback.
Identify opportunities to improve department objectives and standard operating procedures and make recommendations.
Operate department computer systems, including software maintenance, report generation and analysis, and simple programming.
Communicate business changes to associates and keep the immediate supervisor informed of problems or matters requiring attention.
Respond courteously and efficiently to associate and guest requests, problems, complaints, and accidents, and follow up on satisfaction.
Promote guest and associate satisfaction and safety; know fire-exit and extinguisher locations, follow safety rules, and notify management of hazards.
Perform other related duties as assigned.