Concierge

Vail Resorts • Avon, CO

31d • $20 - $23 • Onsite

About The Position

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Requirements

• Ability to sit or stand for long periods of time.
• We will teach you all necessary skills to be able to execute your job safely, no formal experience is necessary.
• Desire to learn and grow.
• Must be able to communicate fluently in English.

Nice To Haves

• At least one year of high-end guest service experience in a property of similar size and quality OR College degree with an emphasis in Hospitality.

Responsibilities

• Complete guest notes into the reservation and concierge system in a timely and complete manner.
• Review all arrivals to ensure all instructions and billing requests have been addressed properly.
• Respond to guest inquiries with accurate information regarding hours of outlet operation, directions, car rentals, airline shuttle service, etc.
• Active in the promotion of in-house events and adventure programming.
• Maintain a high level of professionalism.
• Anticipate guests' needs, respond promptly and acknowledge all guests.
• Communicate guest requests with other departments as needed.
• Other duties as assigned.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree