Concierge

Commonwealth Senior Living at the Devonshire•Hampton, VA

12d

About The Position

The Concierge is the community’s front-of-house point of contact for guests, visitors, vendors, and other external stakeholders. A courteous, professional manner and appearance are essential. The role assists the Community Leadership Team with administrative activities that help the community run smoothly, while creating a welcoming atmosphere and protecting residents’ rights and confidentiality. The Concierge provides information about community services and rates, supports tours and admissions materials, and performs reception, telephone, clerical, and other assigned duties. The role also models the company’s core values and helps foster a sales culture at the community.

Requirements

High school education or equivalent.
Ability to read, write, speak, and understand English.
Prior experience working with the public.
Comfort with a multi-line telephone system, including answering calls, taking messages, and transferring calls.
Good physical and mental health; PPD screening required.
Interest in people, especially the geriatric population.
Ability to work without close supervision and follow verbal and written instructions.
Tact and courtesy when dealing with staff, residents, families, and visitors.
Ability to communicate effectively with all levels of management, employees, and outside contacts.
Willingness to perform non-professional duties.
Ability to remain level-headed in emergencies and demonstrate a strong sense of responsibility.
Cooperative and enthusiastic attitude.
Ability to maintain confidentiality.

Nice To Haves

Basic computer skills.

Responsibilities

Receive guests and visitors and have them sign in.
Help visitors find resident rooms.
Answer telephone calls, take messages including the caller’s name and telephone number and the time and date of the call, respond to requests, and forward information to other staff members.
Announce appointments and arrivals to appropriate staff.
Type memos, correspondence, reports, and other documents as requested.
Sort and distribute mail to mailboxes, residents, and departments when requested.
Create an atmosphere of warmth, personal interest, and positive emphasis.
Maintain the confidentiality of pertinent resident information and protect resident rights.
Learn about community services and rates and provide families and prospective residents with tours and community information.
Assemble and maintain admission and information packets.
Keep the front desk and lobby neat and organized.
Perform other duties assigned by the Business Office Manager or Executive Director.
Model the company’s core values and ensure personnel exemplify them.
Create and drive the sales culture at the community.
Attend mandatory company meetings and specified training sessions.