Concierge

Aegis Living•Seattle, WA

About The Position

Aegis of Ballard is hiring a Concierge to provide exceptional customer service to residents, guests, and families. The role is part-time and scheduled Sunday through Tuesday from 6 p.m. to 10 p.m. The Concierge greets and directs visitors, residents, families, and employees; answers calls and handles front-desk duties; coordinates medical appointments and family outings with Care and Nursing Staff; and supports the Marketing Department and Office Manager. The position requires familiarity with the community layout and employees’ responsibilities.

Requirements

Compassionate and positive attitude.
Ability to remain calm and think quickly in stressful situations.
Sensitivity to resident needs and ability to build positive relationships.
Desire to exceed expectations with every interaction.
Willingness to take a two-step TB test.

Nice To Haves

Previous experience as a receptionist or concierge and/or in a supervisory role.

Responsibilities

Greet and direct visitors, families, residents, and employees to the appropriate person or place while providing exceptional customer service.
Answer phone calls professionally and handle the front desk and assigned duties.
Coordinate medical appointments and family outings with Care and Nursing Staff.
Support the smooth operation of the Marketing Department and Office Manager.
Maintain in-depth familiarity with the community layout and employees’ responsibilities.