Concierge - Part Time

Cogir of San Rafael•San Rafael, CA

About The Position

The Concierge is the first point of contact for residents, families, visitors, guests, and vendors at a senior living community. The role provides front desk coverage and exceptional customer service, helps create a welcoming and supportive environment, addresses inquiries, coordinates resident services, and maintains efficient front desk operations. The schedule includes weekend evenings and one weekday evening.

Requirements

High school diploma or equivalent.
At least 6–12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting.
Working knowledge of computer systems, including Word, Excel, and Outlook.
Patience and willingness to assist residents, visitors, and team members.
Friendly, assertive, professional, outgoing, multitasked, and organized.
Excellent communication skills.
Availability to work flexible shifts, including weekends and holidays.
Ability to maintain confidentiality and adhere to ethical standards.

Responsibilities

Answer a multi-line telephone and direct calls and inquiries as needed.
Greet families, residents, guests, and vendors in a welcoming manner.
Maintain outside visitor logs and monitor access to the community.
Assist residents with scheduling transportation, activities, or appointments.
Support management with administrative tasks, including data entry, scheduling, and light clerical work.
Order office supplies.
Address resident concerns or questions and escalate issues to management when necessary.
Complete work order requests.