Concierge (Administrative Assistant , Receptionist)

LindenGrove Communities LLC•Mukwonago, WI

8d•Onsite

About The Position

LindenGrove Mukwonago, an Illuminus Community, is seeking a Concierge / Receptionist for a highly visible role as the first point of contact for people entering the building. The position supports residents, families, visitors, and staff through customer service, communication, reception, and clerical work. The role is Monday through Friday during business hours, and business-casual attire is expected.

Requirements

High school diploma.
Two to three years of experience in a customer service role.
Knowledge of word processing and spreadsheets.
Clerical abilities, including email, phone, and scanning.
Strong customer service skills and an upbeat, personable communication style.
Ability to relate well to residents or patients, families, staff, and the community.
Ability to work cooperatively with other team members.
Ability to maintain and protect confidential information.
Ability to exercise independent judgment and make sound decisions.
Tolerance for interruptions and flexibility with daily routines.
Commitment to quality programs and services for residents and patients.

Responsibilities

Create and enhance positive impressions and interactions with residents, family members, and visitors.
Promote effective communication with residents and their family members or personal representatives.
Represent Illuminus and LindenGrove positively in the community in alignment with their mission, vision, and values.
Greet and direct visitors, answer telephone calls, and route calls to the appropriate person.
Assist with employee and resident cash transactions.
Sort and distribute incoming mail and prepare bulk outgoing mail.
Accept resident payments and forward them to Illuminus by postal service.
Manage campus phone lines, phone listings, and resident directory information.
Distribute resident status forms and on-call lists.
Collect and maintain admission documentation.
Arrange copy-machine repairs and order toner and office supplies.
Perform typing and other clerical duties for administrative staff.
Maintain and destroy office records according to the records retention policy.
Take photos of new residents and download them to their charts.
Create flyers for staff and resident events.
Process deliveries for the appropriate departments.
Schedule residents’ medical appointments and coordinate transportation.
Perform other similar duties as needed.