Concierge/Administrative Assistant

Troon•Indian Trail, NC

7d•Onsite

About The Position

Esplanade at Northgate in Indian Trail, North Carolina, is hiring a part-time Concierge/Administrative Assistant to support residents, guests, and the administrative operations of its hospitality-focused community. The role serves as a first point of contact and is suited to a service-oriented professional who can manage multiple administrative functions with discretion and efficiency. The position is based at the front desk of a high-traffic community clubhouse or administrative office, with frequent interaction with residents and staff in a fast-paced environment.

Requirements

Previous experience in a concierge, administrative assistant, or customer service role.
Exceptional communication and interpersonal skills.
Strong organizational and multitasking abilities, with keen attention to detail.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, and in database management.
Ability to handle sensitive information with discretion and professionalism.
Warm, polished, and professional demeanor, with a passion for providing excellent service.
Associate’s degree (AA) and one to two years of administrative experience, or an equivalent combination of education and experience.
Ability to work independently with little or no supervision.
Ability to communicate verbally and in writing.
Ability to compose letters and sensibly facilitate phone calls and general inquiries.

Nice To Haves

Experience in a luxury or private community setting.

Responsibilities

Greet residents, guests, and visitors professionally and courteously.
Maintain and manage the membership database, including processing new and transfer memberships.
Coordinate and manage reservation requests, meeting spaces, and room scheduling.
Manage electronic record filing systems and logs so documentation is properly stored and accessible.
Serve as the primary phone operator by directing calls, taking messages, and responding to inquiries.
Provide general administrative support to management and other departments as needed.