Concierge

Air Methods • Lihue, HI

17d

About The Position

The Concierge offers personalized recommendations and assistance booking events, activities, tours, attractions, and other services travelers seek at their destinations. The role works closely with guests, lodging partners, and supply partners to provide extraordinary customer service and help travelers get the most out of each destination. The Concierge assesses guest needs and sells attractions and activity tickets to help create memorable vacation experiences.

This position has no supervisory responsibilities. Regular scheduled attendance is required, and travel is listed as 0%.

Requirements

• High school diploma or GED and one to three years of related experience and/or training, or an equivalent combination of education and experience.
• One to two years of sales or upselling experience in a performance-driven environment.
• Extraordinary guest service skills.
• Expert-level knowledge of the local area and attractions.
• Fluent English; excellent written and verbal communication skills.
• Strong listening skills to identify customer needs.
• Self-motivated and able to work independently in a sales-driven environment.
• Able to overcome objections and offer alternate solutions.
• Adaptable and able to support business changes.
• Timeliness and a professional appearance.
• Able to juggle multiple duties and prioritize.
• Intermediate proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Able to type 30–40 words per minute.
• Able to occasionally lift up to 25 pounds and stand for long periods.

Nice To Haves

• Knowledge of the travel and/or ticket industry.
• Concierge experience.
• Bilingual ability.

Responsibilities

• Greet each guest professionally and courteously and provide extraordinary customer service.
• Build rapport and trust with guests, assess their needs through questions, and help them select suitable products.
• Meet or exceed established sales targets in a commissioned environment.
• Generate sales and upsell products by describing options and planning activities that improve the guest’s stay.
• Resolve guest issues promptly and satisfactorily, follow up to ensure resolution, and act with a sense of urgency.
• Sell in person and occasionally by phone.
• Use sales tools to encourage timely decisions, close and book sales, and collect payment once trained.
• Provide guests with a thorough recap of purchases and thank them for their business.
• Maintain regular scheduled attendance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED