Concierge

Calveria at Fort Mill•Fort Mill, SC

10d

About The Position

The Concierge serves as an ambassador for the Community and performs receptionist and administrative duties to support its operations. The role provides a positive first impression, assists visitors and Residents, handles communications and mail, supports managers with clerical work, and helps coordinate transportation sign-ups and special-function RSVPs. The Concierge also follows emergency and safety procedures, communicates effectively with staff, and promptly reports changes in Residents’ physical or mental health to the Lifestyle Services Director, Resident Care Director, and General Manager. The position requires a high school diploma, interpersonal skills, initiative, judgment, and word-processing and clerical skills. The Concierge must be able to work flexible hours, weekends, holidays, shifts other than the one originally hired for, and extended hours of up to 16 hours per day. Physical requirements include bending, reaching, and sitting for extended periods. The role may involve exposure to infectious waste and diseases, interaction with Residents who may be hostile or emotionally upset, background and drug testing, and being photographed or recorded in specified circumstances.

Requirements

High school diploma.
Strong interpersonal-relations skills and ability to relate to a variety of people and personalities.
Considerable initiative and judgment.
Word-processing and clerical skills.
Ability to work flexible hours and participate in holiday activities.
Ability to bend and reach and to sit for extended periods.
Required to work weekends and holidays as assigned.
May be required to work shifts other than the one for which hired.
May be required to work extended hours, up to 16 hours per day.
May be exposed to infectious waste, diseases, and conditions, including HIV, AIDS, and Hepatitis B and C viruses.
May interact with hostile or emotionally upset Residents due to their mental status.
Subject to background, criminal, and drug tests as required by HR policies and procedures; may be asked to submit to random drug testing during employment.
May have their picture taken and image used in social media or Community advertising.
May be video recorded by devices installed by families in Residents’ apartments.

Responsibilities

Provide a positive first impression to everyone entering the Community.
Answer and screen incoming telephone calls courteously and professionally, routing calls and taking messages as appropriate.
Greet visitors courteously and professionally, screen them, and require them to sign in at the reception desk.
Notify Residents of visitors and instruct visitors according to Residents’ instructions.
Receive and process incoming mail and accept outgoing mail and packages.
Type, copy, order, and maintain office-supply inventory, and perform other assigned clerical duties.
Maintain and update the Emergency Phone Number Log and keep it at the front desk.
Maintain and update Residents’ emergency contact information and keep it at the front desk.
Assist managers with clerical responsibilities.
Page staff as necessary.
Take RSVPs for special functions as necessary.
Oversee sign-ups for scheduled transportation.
Provide maintenance-request forms and pass completed forms to the Environmental Services Director.
Perform other necessary duties, including light housekeeping.
Follow emergency procedures and understand safety policies and procedures.
Communicate effectively with all staff.
Immediately advise the Lifestyle Services Director, Resident Care Director, and General Manager of changes in a Resident’s physical or mental health.