Concierge

Pyramid Global Hospitality•Cincinnati, OH

40d•$18 - $20•Onsite

About The Position

The Lytle Park Hotel is seeking a committed and passionate hospitality professional to provide top quality service as Concierge. Each expert is responsible for assisting all guests and patrons in a manner which ensures complete guest satisfaction during the pre-arrival and entire stay of the guest. To provide a wide variety of information and service to guests thus fulfilling specific requests and general inquiries; act as liaison for guests to services in the Cincinnati area.

Requirements

High school diploma or equivalent
A strong desire to make an impact on other people
An outgoing and engaging personality
Advanced knowledge of the local area
Computer skills
Excellent verbal and written communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift
Must be available to work various shifts including weekends and holidays

Responsibilities

Provide prompt and professional response to all requests for services by "finding a way" to fulfill each one, no matter how large or small.
Communicate with all guests prior to their arrival, customizing their overall experience before and during their stay.
Coordinate with the Front Office and Housekeeping teams to ensure that all pre-arrival and special requests are completed to go beyond guest satisfaction.
Create guest profiles and update information as necessary in ALICE.
Replenish and review the current inventory of brochures, pamphlets, guides, and directories to be informed of all Cincinnati area events.
Oversee the general cleanliness and orderly appearance of the concierge desk and surrounding lobby area, contacting the housekeeping staff if necessary.
Accept all guest calls for bell service and communicate effectively to the arrival team.
Maintain daily paperwork in an organized and legible manner, especially document involving charges to guest folios.
Maintain good contacts with the providers of outside services to insure the best experience for our guest.
Ensure prompt package and message delivery service through bell staff.
Gift certificate administration.
Transmit telex and facsimile messages upon request.
Report any problems to the Front Office Manager as soon as possible.
Complete all other assignments, duties and tasks as assigned by the Front office Manager and Front Office Management staff.