Concierge - ICON at the Rotunda

WPM Real Estate Management • Baltimore, MD

12d • Onsite

About The Position

The Concierge at ICON at The Rotunda creates a welcoming environment for residents and guests, learns residents’ needs, and responds in ways that promote positive experiences. The role supports building operations by managing mail and packages, coordinating parking passes, answering and directing telephone calls, and following up on maintenance requests to confirm resident satisfaction. The Concierge also provides backup to team members, which may include occasional tours of the premises, models the company’s Core Values, and performs other reasonable, relevant duties as assigned.

This is a full-time position with an eight-hour shift, Monday through Friday, from 9:00 a.m. to 5:00 p.m. Pay is $20 per hour. The role is located at ICON at The Rotunda in Baltimore, Maryland.

Requirements

• Intermediate proficiency with Microsoft Word, Microsoft Excel, and Microsoft Outlook.
• Ability to work effectively both in teams and independently.
• Ability to manage priorities and multitask.
• Ability to engage others and cultivate positive relationships.
• Excellent communication skills.
• Ability to lift 30–50 lbs.
• Two to three years of prior customer service experience.
• High school diploma or equivalent.

Responsibilities

• Create and foster a welcoming environment for residents and guests.
• Interact with residents, understand their needs, and take action to promote positive responses.
• Assist with incoming mail and packages, including sorting and distributing them.
• Coordinate and handle parking passes designated to the building.
• Answer telephones, respond to routine inquiries, and direct calls as appropriate.
• Review and follow up on maintenance requests to confirm resident satisfaction.
• Provide backup to other team members as needed, including occasional tours of the premises.
• Model the Company’s Core Values for clients and other associates.
• Perform other duties as assigned that are reasonable and relevant to the job.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED