Concierge - Residences at The Little Nell

Residences at The Little Nell • Aspen, CO

7d

About The Position

The Concierge acts as an ambassador for the hotel and the town by providing expert-level knowledge of the property, its amenities, and its offerings. The role includes welcoming and registering guests, presenting statements, checking credit, and collecting payment. The Concierge reports to the Front Office Manager.

This position supports guests by recommending and booking activities suited to their interests and ability levels, coordinating with other departments, and responding to guest concerns. It also involves front-desk and bell-closet organization, supply maintenance, cash-bank handling, and following departmental and company policies, including emergency and security procedures. Other duties and delegated projects may be assigned as business volumes and staffing require.

The position is described as regular full-time and, separately, seasonal full-time, with benefits varying by classification. Applications are accepted until November 8, 2026.

Requirements

• High school diploma or GED.
• At least 1 year of concierge or customer service experience.
• Intimate knowledge of local mountain and town activities and events.
• Knowledge of customer preferences and how to meet or exceed them.
• Familiarity with hotel fire and safety procedures.
• Familiarity with hotel services and hours of operation.
• Knowledge of daily functions, locations, and times to assist guests with inquiries.
• Excellent verbal and written communication skills for professional interaction with guests, vendors, and staff.
• Strong problem-solving and critical-thinking skills to address inquiries and resolve concerns promptly.
• Active listening and interpersonal skills to personalize the guest experience.
• Ability to act professionally in a fast-paced environment.
• Strong attention to detail.
• Ability to work effectively in team settings and contribute positively to group dynamics.
• Ability to build and maintain relationships with local businesses.
• Ability to stand, walk, or be on one’s feet for extended periods; kneeling and bending may be required.
• Ability to occasionally lift, push, or pull up to 50 lbs., individually or with assistance.

Nice To Haves

• Bachelor’s degree.
• Colorado Notary.

Responsibilities

• Recommend and book activities suited to guests’ abilities, skill levels, and interests.
• Check guests in and out of the hotel in accordance with procedures.
• Record guest complaints or problems and notify appropriate staff.
• Assist with ordering and maintaining supplies and keeping the front desk and bell closet orderly.
• Coordinate daily needs and special requirements for hotel guests with other departments.
• Maintain the cash bank and settle it daily.
• Comply with Concierge Department and Aspen One policies and procedures.
• Assist with emergency and security procedures as directed by management.
• Complete tasks and projects delegated by the manager and assist other departments as business volumes and staffing levels demand.
• Perform other duties as assigned.

Benefits

• Health, dental, and vision insurance programs (regular full-time classification).
• Flexible Spending Account programs (regular full-time classification).
• Life insurance programs (regular full-time classification).
• Paid Time Off programs.
• Paid Leave programs.
• 401(k) Savings Plan (regular full-time classification).
• Employee Ski Pass and Dependent Ski Passes.
• Other company perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED