Residences Concierge

Marriott•West Hollywood, CA

5d•$31 - $32

About The Position

The Residences Concierge responds to Residence owners’ and guests’ requests for information, special arrangements, and services, including transportation, reservations, and dry cleaning. The role arranges services or identifies appropriate providers, responds to special requests, and follows up to promote satisfaction. The concierge provides information about the property, nearby amenities, special events, and activities; announces visitors and contractors to owners before granting access; and permits access only to authorized visitors while maintaining the key track system. The position answers, records, and processes calls, messages, requests, questions, and concerns, contacting the appropriate individual or department to resolve them. Duties also include assisting with owners’ reservation services (HRS), coordinating elevator scheduling for owner or tenant move-ins and move-outs, assisting with Bell and valet services, performing Lobby Ambassador tasks, and reviewing shift logs and daily memo books while documenting pertinent information in logbooks. The concierge reports incidents, accidents, injuries, and unsafe conditions to a manager, and completes safety training and certifications. The role follows company policies and procedures, maintains a clean and professional appearance, protects confidential and proprietary information and company assets, welcomes and acknowledges owners and guests, anticipates service needs, and assists individuals with disabilities. The position requires professional communication, accurate written work, appropriate telephone etiquette, positive working relationships, teamwork, responsiveness to employee concerns, and compliance with quality assurance standards. The role also includes other reasonable duties as requested and adherence to Ritz-Carlton service standards.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience required.
No license or certification required.

Responsibilities

Respond to Residence owners’ and guests’ requests for information, special arrangements, and services, making arrangements or identifying suitable providers.
Follow up on special requests to promote satisfaction.
Provide information about the property, surrounding amenities, special events, and activities.
Announce visitors and contractors to Residence owners before granting access, admit only authorized visitors, and use the key track system.
Answer, record, and process calls, messages, requests, questions, and concerns.
Contact the appropriate individual or department to resolve calls, requests, or problems.
Understand and assist with owners’ reservation services (HRS).
Assist with scheduling elevators for Residence owners’ and tenants’ move-ins and move-outs.
Assist with Bell and valet services for owners requesting their vehicles.
Perform Lobby Ambassador tasks.
Review shift logs and daily memo books and document pertinent information in logbooks.
Report incidents, accidents, injuries, and unsafe work conditions to a manager.
Complete safety training and certifications.
Follow company policies and procedures; maintain a clean, professional appearance; protect confidential information and company assets.
Welcome and acknowledge Residence owners and guests, anticipate and address service needs, assist individuals with disabilities, and express appreciation.
Communicate professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond appropriately to employee concerns.
Comply with quality assurance expectations and standards and adhere to Ritz-Carlton service excellence standards.
Perform other reasonable job duties as requested.