Residences Houseman

Marriott•North Miami Beach, FL

About The Position

The Residences Houseman delivers newspapers, packages, laundry, dry cleaning, luggage, and groceries to Residences owners, tenants, and guests; operates the service elevator as needed; and removes trash while complying with recycling requirements. The role includes conducting and documenting regular safety, appearance, and maintenance inspections of the building and grounds; maintaining supplies inventory; and following scheduled service routines and checklists. The Houseman maintains the appearance and prescribed upkeep of common and service areas, including lobbies, corridors, stairwells, elevators, walkways, loading and storage areas, grounds, waste areas, and windows. The role includes placing caution signs when needed, contacting other departments about urgent repairs, responding promptly to service requests, identifying and reporting maintenance issues, and carrying out emergency response tasks such as snow and ice removal or follow-up after plumbing or fire incidents when requested by management. The position requires following company, safety, and security procedures; reporting hazards, accidents, injuries, and maintenance problems; completing required training and certifications; and properly storing flammable materials. The Houseman is expected to maintain a clean, professional appearance, protect confidential information, welcome and assist Residences owners, communicate professionally, support team goals, and meet quality standards. Other reasonable duties may be assigned by supervisors.

Requirements

At least 1 year of related work experience.
No high school diploma or GED equivalent is required.
No supervisory experience is required.
No license or certification is required.
Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance and objects over 55 pounds with assistance.
Ability to push and pull work-related machinery over sloping and uneven surfaces.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to visually inspect tools, equipment, or machines to identify defects.
Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Ability to move through narrow, confined, or elevated spaces and move up and down a ladder.
Ability to stand, sit, kneel, or walk for an extended period across an entire work shift.
Ability to speak clearly and professionally and provide courteous service to Residences owners and guests.

Responsibilities

Deliver newspapers to Residences owners, tenants, and guests on the overnight shift; Security delivers them if the House Attendant has a different schedule.
Deliver packages, laundry, dry cleaning, and other items to Residences owners, tenants, and guests.
Man the service elevator as required.
Transport luggage and groceries to and from units and other areas.
Conduct and document periodic inspections of the building and grounds for safety issues, appearance, and maintenance conditions.
Remove trash from Residences floors and compactor rooms to the loading dock, and comply with recycling mandates.
Maintain supply and materials inventory at levels that meet demand.
Follow scheduled service routines for assigned areas and items.
Maintain the appearance and prescribed upkeep of lobbies, vestibules, corridors, stairwells, elevator cabs, service and common areas, exterior walkways, drive-through areas, loading and storage areas, landscaped grounds, waste areas, windows, and other building common areas.
Post caution signs to limit traffic when necessary.
Contact other departments directly about urgent repairs.
Respond promptly to requests from Residences owners, guests, and other departments.
Identify and report preventative or other maintenance issues in public areas or guest rooms.
Maintain daily, weekly, monthly, and quarterly checklists and present them to the Management office regularly.
Perform emergency response service actions when requested by management, including snow and ice removal and follow-up on plumbing or fire incidents.
Follow company, safety, and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials.
Maintain a clean and professional uniform and personal appearance and keep proprietary information confidential.
Welcome and acknowledge Residences owners, anticipate and address their service needs, assist individuals with disabilities, and express genuine appreciation.
Communicate clearly and professionally, support team goals, and adhere to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.