Houseman

Dothan, RAM Hotels • Dothan, AL

6d

About The Position

The Houseman performs routine cleaning duties in hotel common areas, including the front entrance, lobby, public restrooms, breakfast area, elevators, pool, guest hallways, fitness center, employee break room and bathroom, and meeting rooms. The role also promotes a positive image of the hotel by providing friendly, attentive service, anticipating guest needs, answering questions, and helping resolve complaints. The Houseman must follow hotel and brand standards, safety procedures, and the property's lost-and-found policy.

Requirements

• High-school graduate or equivalent.
• At least six months of work-related experience.
• Excellent customer service skills.
• Ability to follow directions and work in a fast-paced environment.
• Must be flexible to work varied schedules.
• Good written and oral communication skills.
• Ability to listen attentively.
• Physical ability to walk, bend, and stand for long periods.
• Ability to lift up to 40 lbs.
• Must adhere to grooming and appearance standards in alignment with the uniform.
• Must be dependable.
• Ability to express compassion while remaining composed and to stay calm and focused under pressure.
• Demonstrate a positive, proactive attitude toward guests, anticipate their needs, and respect diversity and multicultural environments.

Nice To Haves

• Hospitality or janitorial experience is strongly preferred.
• Previous experience in the hospitality industry is preferred.
• Previous experience as a housekeeper, room attendant, or in janitorial services is preferred.

Responsibilities

• Provide professional, friendly, and attentive service to guests; anticipate needs, respond promptly, and answer questions about the property, amenities, and local attractions.
• Help resolve guest complaints to support guest satisfaction.
• Complete brand-specific and health and safety training as directed by management; follow property and brand standards and know fire alarm and evacuation procedures.
• Clean hotel common areas according to hotel standards and training, including glass doors, floors, shelves, tables, dishes, walls, elevators, pool areas, fitness center, and break rooms.
• Follow the hotel's lost-and-found policy and promptly submit property left behind to management.
• Perform other tasks as necessary or required to meet or exceed guest satisfaction.

Benefits

• Advancement opportunities.
• Comprehensive health benefit packages for eligible employees and their families.
• Vacation time.
• Quarterly bonuses.
• Additional employee perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED