Bellperson - Residences at The Little Nell

Residences at The Little Nell • Aspen, CO

7d • Onsite

About The Position

The Bellperson assists arriving and departing guests with their luggage and provides information and services to guests and patrons. The role reports to the Guest Services Manager and supports guest arrival and departure, hotel information and amenity orientation, baggage and ski storage procedures, and delivery of items throughout the hotel. The Bellperson also maintains cleanliness in the lobby and bell storeroom, communicates guest feedback or complaints to a manager, follows hotel policies and emergency and security procedures, and assists other departments as needed.

Requirements

• High school diploma or equivalent.
• Current driver’s license with no violations.
• Ability to understand written and spoken English.
• Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly.
• Active listening and interpersonal skills to personalize the guest experience.
• Ability to act professionally in a fast-paced environment.
• Strong attention to detail.
• Ability to work independently with minimal supervision.
• Ability to work effectively in team settings and contribute positively to group dynamics.

Nice To Haves

• Previous hotel experience.
• Basic industry terminology.
• Knowledge of company policies and procedures.

Responsibilities

• Escort arriving guests to their rooms on a rotating basis with other Bell staff, handling luggage carefully and efficiently.
• Provide guests with an overview of the hotel and its amenities.
• Ensure guest rooms are in order and explain the location of the television remote, air-conditioning control, guest services directory, and other items during check-in.
• Follow baggage-tagging and ski-storage procedures.
• Deliver messages, packages, and other items promptly to guest rooms or other areas of the hotel, placing them in designated areas.
• Maintain a high standard of cleanliness in the lobby and bell storeroom.
• Make a manager aware of guest comments or complaints.
• Comply with hotel and Aspen One policies.
• Assist with emergency and security procedures as directed by management.
• Complete tasks and projects delegated by the manager and assist other departments as staffing and business levels demand.
• Perform other duties as assigned.

Benefits

• Health, dental, and vision insurance programs.
• Flexible Spending Account programs.
• Life insurance programs.
• Paid Time Off programs.
• Paid leave programs.
• 401(k) Savings Plan.
• Employee Ski Pass and Dependent Ski Passes.
• Other company perks.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED