Concierge

Pyramid Global Hospitality • Naples, FL

7d • Onsite

About The Position

Naples Bay Resort & Marina is seeking a highly motivated Concierge to join its Guest Services team. The Concierge helps guests plan their stay and serves as a primary source of information about the hotel, its amenities, and the local area. The role calls for an engaging personality, genuine interest in guests, and a commitment to creating memorable experiences and exceeding expectations.

Requirements

• High school diploma or equivalent.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Advanced knowledge of the local area.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Availability to work various shifts, including weekends and holidays.

Responsibilities

• Help guests discover their desired experience during their stay.
• Provide engaging, attentive customer service and take a sincere interest in guests.
• Establish relationships with local restaurants, shops, and attractions.
• Resolve problems and delight guests through service recovery.
• Promote and sell special hotel programs.
• Interact professionally with hotel and resort staff, providing other departments with necessary information.
• Communicate pertinent information to the manager on duty.
• Assist other departments as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED