Concierge

Southern Land Company Careers•White Plains, NY

43d•Onsite

About The Position

Southern Land Company, a national real estate development and construction firm, is seeking a Concierge to join our dynamic team in White Plains, NY. Juliette is offering an exciting opportunity for an individual who is passionate about providing world-class customer service. The successful candidate must possess excellent organizational and communication skills with a flawless attention to detail and a demonstrated ability to work independently. The Concierge is the first impression of the community and will provide superior customer service to our residents. Each day will be unique, requiring an ability to prioritize, multi-task, think creatively, take initiative, and employ a diverse set of skills. A Concierge brings positive energy to each conversation, resolves issues quickly and effectively, and makes everyone feel welcome and appreciated. The Concierge is directly responsible for guest satisfaction, assistance with transportation, theatre tickets, city tours, arranging pet services and babysitting services, flower deliveries, restaurant reservations, and more. The pay range for this position is $20-$21 per hour, based on experience. Juliette is a 177-unit luxury rental residence community in downtown White Plains, NY. Residents will have several residence styles to choose from, including one-bedroom, two-bedroom, and three-bedroom options with homes averaging 1,200 square feet. Amenities will include an outdoor leisure hub outfitted with a courtyard area with a pool, spa, barbecue grill, exterior fireplace, and bicycle storage.

Requirements

Strong working knowledge of Microsoft Office.
Ability to keep sensitive information highly confidential.
Excellent written and verbal communication skills.
Strong and pleasant telephone and interpersonal skills, and the ability to deal professionally with clients, vendors, and co-workers on the phone and in person.
Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion.
Ability to work independently, prioritize work and ask for further clarification when necessary.
Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events.
High school diploma or GED required.
2 years of experience in customer service, sales, and/or hospitality experience that demonstrates sufficient background to resolve resident complaints.

Nice To Haves

Prior experience in front desk support preferred.
Prior concierge and/or event planning experience preferred.
Fair Housing training (we can provide).
YARDI property management software experience

Responsibilities

Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with other associates, guests, and current residents.
Maintain and uphold a high standard for community curb appeal by conducting routine inspections of all community amenities and common areas and working with the service team or other Associates to ensure that all areas are well-maintained.
Coordinate maintenance of office and amenity equipment including copiers, printers, resident business centers, fitness equipment, and resident clubhouse amenities.
Receive deliveries by accepting and logging packages for residents.
Provide leasing support and assistance to the leasing team by making initial contact with future residents, setting appointments, assisting with key pick-ups, and any other tasks related to the move-in and move-out process.
Act as a liaison between residents and service team members regarding both routine and emergency maintenance requests and provide assistance in the follow-up process after work is completed on routine requests.
Contact maintenance personnel immediately if an emergency maintenance situation develops.
Plan fun activities that help build a strong sense of belonging among residents.
Accept reservations for events, classes, kid’s corner parties, etc.
Maintain resident data base by entering data and generating Resident Directory.
Research local area dining, entertainment, shopping options, etc. to answer resident and guest questions about the neighborhood.
Provide directions, recommendations and reservations when requested.
Pick up and deliver items as requested, including mail distribution.
Knowledge of emergency procedures and assist/respond accordingly when necessary.
Performing other duties as requested by management.