Concierge

Atria Signature - West 86•New York, NY

13d•$21 - $25

About The Position

The Concierge serves as a primary contact for residents and coordinates services, transportation, and communication with families and community departments. The role maintains a high standard of customer service, helps ensure lobby and first-floor common areas are clean and welcoming, and supports coordination between residents and the dining room. The Concierge may supervise front desk reception staff and drivers, provide coverage for related positions, and drive a company vehicle if required by the community. Other duties may be assigned.

Requirements

High school diploma or GED; one to three years of related experience and/or training; or an equivalent combination of education and experience.
Basic First Aid and CPR certification where required.
Successfully complete all Atria-specified training programs.
Read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Add and subtract two-digit numbers and multiply and divide with 10s and 100s.
Apply common-sense understanding to detailed but uninvolved written or oral instructions and address problems involving a few concrete variables in standardized situations.
Able to work various schedules and shifts as needed.
Able to operate a telephone, emergency call system, monitoring board or beeper, and photocopier.

Responsibilities

Serve as the point of contact for resident requests and non-emergency telephone calls, answer questions, connect residents with department managers, and assist with routine needs such as outgoing calls, stamps, and making change.
Coordinate services for residents and family members, including dry cleaning, deliveries, reservations, personal services, tickets, and transportation, and follow up to confirm satisfaction.
Maintain high customer-service standards, meet with new residents and appropriate family members within 48 hours of arrival to explain concierge services, track concerns and complaints, and promptly inform department managers.
Answer questions about local stores, attractions, and services.
Keep the lobby and first-floor common areas and restrooms clean and welcoming; check the first floor at the start of the shift and every two hours afterward, and communicate concerns to housekeeping and maintenance.
Coordinate the community transportation schedule, including avoiding conflicts with activities, scheduling appointments, helping arrange alternative transportation when needed, confirming appointments in writing, and making reminder calls.
Serve as a liaison between residents and the dining room by taking guest meal reservations, notifying the dining room manager, checking on residents who miss scheduled meals, and maintaining event and holiday meal RSVP lists.
May supervise front desk reception staff and drivers, maintain working knowledge of Security/Door Attendant and Receptionist roles, and provide coverage as needed.
May drive a company vehicle from the community to social and other destinations if required by the community.
Perform other duties as assigned.