Concierge

Aston Carter•Raritan, NJ

6d•$10 - $10•Onsite

About The Position

We are seeking a dedicated Concierge to serve as the first point of contact for individuals entering the facility. The role provides exceptional customer service and administrative support while maintaining a welcoming atmosphere. This is a temporary contract assignment with the possibility of extension, performed in person at Raritan, New Jersey. The Concierge greets visitors, records and tracks service requests, arranges activities and maintains local recommendations. The role also follows property-specific security and emergency procedures, responds professionally to inquiries and complaints, resolves complex problems, and guides the team in applying relevant practices and procedures. The scheduled hours are 7:30 AM to 3:30 PM, Monday through Friday. The stated pay range is $10.00 per hour. If eligible, benefits for this temporary role may include medical, dental and vision coverage; critical illness, accident and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave.

Requirements

High school diploma or GED.
Four years of job-related experience.
In-depth understanding of processes, procedures, systems, and concepts within the job function.
Ability to explain complex concepts or sensitive information.
Expert knowledge of Microsoft Office products, including Word, Excel, and Outlook.
Excellent organizational skills and an inquisitive mindset.
Customer service experience.
Data entry and receptionist customer service skills.

Nice To Haves

Prior shift manager or supervisory experience.

Responsibilities

Greet all visitors in a friendly and welcoming manner.
Record and log service requests, track their status, and provide administrative assistance to management as needed.
Arrange and confirm recreational, dining, and business activities on behalf of requestors, responding promptly.
Deliver high-quality customer service to individuals in the facility and encourage referrals.
Build and maintain a database of local business recommendations, including transportation, dining, and entertainment options.
Follow property-specific security and emergency procedures and notify appropriate parties to support safety.
Address inquiries and complaints from clients, co-workers, and supervisors professionally.
Resolve complex problems and identify appropriate approaches to accomplish team objectives.
Lead by example and guide the team in applying practices and procedures while building consensus.