Concierge

Phipps Houses • New York, NY

10d • Onsite

About The Position

Phipps Houses is seeking a Concierge for one of its developments. The Concierge helps maintain building access and security, supports residents and visitors, tracks work orders, and assists with package-room operations. The position is listed at $23.0819 per hour for 40 hours per week, with a scheduled shift of 5:00 p.m. to 2:00 a.m. and a one-hour lunch break. The schedule may change based on site needs, and the employee must be able to work shifts that include Saturday and/or Sunday. The listed location is Atlantic Chestnut Workforce, 250 Euclid Avenue, Brooklyn, NY 11208.

Requirements

• Excellent customer service skills.
• Proficiency with computers and familiarity with Microsoft Outlook.
• Ability to work well with others as a team player.
• Ability to manage tenant relationships professionally and courteously.
• Excellent oral and communication skills.
• Strong work ethic and attention to detail, with focus on building cost control and efficiency.
• Ability to multitask and manage multiple projects or tasks concurrently.
• Ability to take direction from the Superintendent, Facilities Director, and management staff.
• Must be able to work shifts that include Saturday and/or Sunday.

Nice To Haves

• Prior experience as a concierge in a residential building.
• Prior direct experience and a proven track record in a similar role.
• High school diploma or GED.

Responsibilities

• Maintain a professional presence and communicate articulately with residents and their guests.
• Enter and track resident- or staff-submitted work orders in the system.
• Maintain proper building access and security for residents, employees, and guests, including monitoring security-camera feeds and building entrances.
• Observe and identify potential security or building issues and escalate them promptly to the resident manager.
• Screen building visitors and announce expected visitors using the building intercom system.
• Help retrieve tenant packages from the package room according to established protocols.
• Keep the package room orderly.
• Perform other duties assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED