Concierge

Dial Silvercrest Corp•Clive, IA

24d

About The Position

This position provides exceptional customer service and creates a welcoming environment within the community. The role supports daily front-desk operations, assists with resident requests, and helps ensure smooth communication across departments.

Requirements

Experience in customer service, hospitality, or senior living.
Must be at least 18 years of age.
Basic computer skills, including familiarity with phone systems.
Strong communication and interpersonal skills.
Professional appearance and demeanor.
Ability to multitask and remain organized in a fast-paced environment.
Ability to promote teamwork in providing services to residents.

Nice To Haves

Willingness to learn and help others.
Enjoyment in working with older adults.

Responsibilities

Welcome guests, determine the nature of their visit, assist with sign-in, and notify the appropriate personnel or resident.
Assist residents and families with transportation requests, reservations, and general information.
Answer and direct phone calls, take messages, and respond to inquiries.
Respond to emergency situations and serve as the point of contact for emergencies.
Monitor lobby and common areas to support safety and a positive environment.
Maintain reservations and schedules for guest suites, the clubhouse, and private dining.
Receive and distribute mail and packages accurately and promptly.
Update and maintain resident and family emergency lists and contact information.
Receive requests for maintenance and housekeeping services.
Complete administrative tasks such as filing, organizing, typing, data entry, envelope stuffing, addressing, and stamping.
Help promote community events and activities to residents and guests.
Notify the supervisor when items need to be ordered or received and maintain the office supply list.
Maintain confidentiality of resident and community information.
Report on-the-job injuries to the supervisor before the end of the work shift on the day they occur.
Perform other duties as assigned.