Concierge

Sunrise Senior Living • Wayland, MA

12d • $16 - $20

About The Position

The Concierge creates the first impression of Sunrise Senior Living by welcoming residents, families, prospective families, and visitors and helping provide a warm, safe, and organized community experience. The Concierge serves as the face of the community and ensures interactions reflect Sunrise’s hospitality and service standards.

The role supports day-to-day community operations through front-desk coverage, call handling, appointment and mail management, resident roster updates, basic office tasks, and safety procedures. It also assists the Sales team with inquiries, move-in preparations, and marketing materials, and supports recruitment efforts and administrative data entry.

Requirements

• High School Diploma or GED.
• Strong customer service and communication skills.
• Organizational skills, excellent time management, and follow-through.
• Comfort with multitasking in a fast-paced environment.
• Proficiency in Microsoft Office and basic computer systems.
• Ability to maintain professionalism and confidentiality.

Responsibilities

• Greet visitors, residents, and prospective families with professionalism and warmth.
• Answer and route calls promptly and take accurate messages.
• Provide community overviews and support the Sales team with inquiries.
• Assist with move-in preparations and marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment efforts and administrative data entry.
• Manage appointments, mail distribution, and resident rosters.
• Monitor safety protocols, visitor sign-in, and emergency procedures.
• Process meal tickets and assist with basic office tasks.

Benefits

• Medical, dental, vision, life, and disability plans.
• Retirement savings plans.
• Employee Assistance Program and discount program.
• Paid time off (PTO), sick time, and holiday pay.
• myFlexPay, allowing employees to get paid within hours of a shift.
• Tuition reimbursement.
• Potential discretionary and/or non-discretionary bonuses, subject to eligibility and plan requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED