Concierge

Marriott • Truckee, CA

6d

About The Position

The Concierge is a Guest Experience Expert who helps create memorable, distinctive guest stays by providing a wide range of services throughout the guest’s visit. The role takes initiative to handle operational needs, respond to guest requests, complete reports, and share information about local highlights, making transactions part of the overall guest experience.

The position is expected to support a safe workplace, follow company policies and procedures, maintain confidentiality, protect company assets, uphold quality standards, and communicate and present professionally. The role involves extended periods of standing, sitting, or walking and hands-on work. Other reasonable job duties may be assigned as requested.

At The Ritz-Carlton, the Concierge is expected to deliver the brand’s Gold Standards graciously and thoughtfully, and to learn and exemplify its Employee Promise, Credo, and Service Values. Marriott International describes itself as an equal opportunity employer and is committed to nondiscrimination on protected bases.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Deliver a wide range of services that guide guests through their stay.
• Take initiative to address operational needs and guest requests.
• Complete reports.
• Share highlights and information about the local area.
• Help create a safe workplace; follow company policies and procedures; maintain confidentiality; protect company assets; and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communications.
• Perform other reasonable job duties as requested.
• Deliver The Ritz-Carlton Gold Standards and exemplify its Employee Promise, Credo, and Service Values.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED