Concierge

Enso Village • Healdsburg, CA

4d • $25 - $30

About The Position

The Concierge plays a vital role in creating a warm, welcoming, and supportive environment for residents, their families, and visitors at Enso Village, a Zen-inspired senior living community for adults 60+. As a key representative of the community, the Concierge delivers exceptional customer service and enhances residents’ daily experiences. The role is scheduled Tuesday through Saturday on a PM shift, with afternoon/evening hours; exact shift hours will be confirmed during the interview process.

The Concierge serves as the first point of contact, assists residents with day-to-day needs, manages communications and administrative tasks, coordinates requests, and helps maintain a safe and welcoming environment. The role requires professionalism, empathy, respect for privacy, and the ability to communicate effectively with residents, families, visitors, and colleagues. Candidates must undergo a background check and drug testing as part of the selection process.

The hourly salary range is $25 to $30. Compensation decisions depend on factors including experience, education or training, skills, market data, and business considerations. Full-time team members are offered comprehensive benefits, including medical, dental, and vision coverage from the first day of employment, company-paid life insurance and long-term disability coverage, a 403(b) plan with employer match, paid vacation, sick days, personal days and holidays, subsidized organic meals, and professional development opportunities.

Requirements

• High school diploma or equivalent required.
• Outstanding interpersonal and communication skills, with the ability to connect with people from diverse backgrounds.
• Strong organizational and multitasking abilities.
• Ability to work independently and collaboratively within a team.
• Ability to remain calm and composed in emergency situations.
• Respect for the privacy and confidentiality of all community members.
• Professional appearance and demeanor.
• Proficiency with computers and standard office software.
• Flexibility to work afternoons, evenings, weekends, and holidays as needed.
• Compassionate, patient, and service-oriented mindset.
• Ability to sit and stand for prolonged periods; bend, stoop, and kneel as necessary; and lift, carry, and push or pull up to 30 pounds.
• Adequate visual acuity for computer work and managing data with attention to detail.
• Ability to frequently use hands and fingers for administrative tasks, including typing, operating a computer, handling documents, and using standard office equipment, with or without reasonable accommodation.
• Must undergo a background check and drug testing as part of the selection process.

Nice To Haves

• Additional education in hospitality, customer service, or a related field.
• Previous experience in a customer-facing role, preferably in hospitality, healthcare, or senior living.

Responsibilities

• Serve as the first point of contact for residents, families, and visitors; greet them professionally and empathetically, assist them, and direct inquiries to the appropriate team members or departments.
• Support residents with daily needs, including scheduling transportation, booking appointments, making reservations, and providing information about local events, attractions, and amenities.
• Manage incoming phone calls and accurately relay messages to the appropriate staff.
• Coordinate maintenance requests, manage deliveries, and respond promptly and effectively to resident concerns.
• Monitor entrances and common areas to help maintain a safe, welcoming environment and follow emergency and safety protocols.
• Ensure guests comply with Enso Village’s visitor policy.
• Report resident health or well-being concerns to the Health and Wellbeing Department in a timely manner.
• Foster open, respectful, and proactive communication with residents, families, and team members.
• Maintain accurate records of resident preferences, feedback, and special requests.
• Perform administrative tasks, including handling mail and deliveries and maintaining up-to-date records, databases, and documentation.
• Maintain a clean, organized, and professional reception area.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage available starting on the first day of employment.
• Company-paid life insurance and long-term disability coverage.
• 403(b) retirement savings plan with employer match.
• Paid annual vacation, sick days, personal days, and holidays.
• Subsidized organic, nutritious meals available daily.
• Opportunities for ongoing career growth and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED