Concierge

Ciel Yonkers LLC•City of Yonkers, NY

27d

About The Position

The Concierge is the first point of contact for the Community and is responsible for greeting visitors, arranging property tours, answering a multi-line telephone, and providing clerical support to administrative staff. The position also assists residents, family members, and guests with general requests; shares information about the property’s services and programs; and supports marketing efforts through positive interactions with visitors and the public. The Concierge maintains an orderly reception area, handles mail and routine office tasks, and may assist with serving resident meals in the dining room. The role also includes communicating observed or suspected resident changes of condition to a supervisor, following safety standards, and fostering cooperative relationships across the Community.

Requirements

High school diploma or equivalent preferred.
Able to read, write, and understand English and follow written or oral instructions.
Able to make independent decisions when circumstances warrant and remain calm during emergencies.
Able to deal professionally with personnel, residents, family members, visitors, and the general public.
Knowledge of administrative practices, processes, and guidelines.
Experience using computer software, including Microsoft software.
Patience, professionalism, a cheerful disposition, enthusiasm, and willingness to interact with residents, staff, and visitors at varying maturity levels.
Able to continuously walk and stand and sit infrequently.
Able to perform work both indoors and outdoors.
Able to constantly lift, carry, and push 0–25 pounds.
Able to climb stairs frequently, with an elevator as an alternate resource if available.
Able to bend frequently at the waist, knees, hips, and spine; may frequently manipulate weights of 25 pounds or more.
Able to squat frequently to reach below the knee; may lift 25 pounds or less.
Able to twist or rotate occasionally at the trunk, hips, knees, and neck while manipulating weights of 25 pounds or more.
Able to reach frequently, including occasional overhead reaching while manipulating 10 pounds or less and below-waist reaching while manipulating 25 pounds or more.
Able to read clearly with or without corrective lenses.
Able to hear telephones, audible alarms, bells, and signals related to resident safety, with or without hearing devices.
Strong command of English sufficient to read, write, and interpret administrative information.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Greet visitors seeking information about the property, respond to inquiries, and direct visitors to the appropriate office or resident apartment.
Assist residents, family members, and guests with general requests.
Arrange property tours for walk-in visitors and those with appointments.
Answer telephones and record and channel information.
Maintain knowledge of the property’s services, programs, and other pertinent information.
Handle the mail meter, stamps, copying, and other office operations tasks.
Process incoming mail, sort property mail, and distribute it to mailboxes.
Keep the reception area neat and orderly, maintain current property literature, remove excessive or outdated literature, and ensure coffee or refreshments are fresh and available.
Perform clerical duties for property staff as directed by a supervisor.
Provide assistance serving resident meals in the dining room when requested.
Support Community marketing efforts through positive interactions during tours and telephone contact with the public, as directed by a supervisor.
Immediately communicate observed or suspected resident changes of condition to a supervisor.
Maintain a safe work environment for staff, residents, and guests by following established safety standards.
Encourage teamwork through cooperative interactions with coworkers and other departments.
Support a positive and professional image through actions and dress.
Perform other duties consistent with the position as assigned.