Concierge

Fox Ridge Little Rock•Little Rock, AR

10d•Onsite

About The Position

The Concierge serves as an ambassador for the Community and performs receptionist and administrative duties to support its operations. The role provides a positive first impression to residents, visitors, and others entering the Community, and handles telephone calls, visitor sign-in and notifications, mail, office supplies, and other clerical tasks. The Concierge also supports managers and community activities, communicates resident health changes to designated leaders, and follows emergency and safety procedures. This position is scheduled every weekend, Saturday and Sunday, from 7 a.m. to 7 p.m. The Concierge may be assigned holidays or other shifts and may be required to work extended hours, up to 16 hours per day. The role may involve exposure to infectious waste or diseases, emotionally upset residents, and video recording in residents’ apartments.

Requirements

High school diploma.
Strong interpersonal skills and the ability to relate to a variety of people and personalities.
Considerable initiative and judgment.
Word-processing and clerical skills.
Ability to work flexible hours and participate in holiday activities.
Ability to bend and reach.
Ability to sit for extended periods.
Background, criminal, and drug tests as required by HR policies and procedures; may be asked to submit to random drug testing during employment.

Responsibilities

Provide a positive first impression to everyone entering the Community.
Answer and screen incoming telephone calls courteously and professionally; route calls and take messages as appropriate.
Greet visitors in a friendly, courteous, and professional manner; screen visitors and require them to sign in at the reception desk.
Notify residents of visitors and instruct visitors according to residents’ directions.
Receive and process incoming mail and accept outgoing mail and packages.
Type, copy, order, and maintain office-supply inventory, and perform other clerical duties as assigned.
Maintain and update the Emergency Phone Number Log and keep it at the front desk.
Maintain and update residents’ emergency contact information and keep it at the front desk.
Assist managers with clerical responsibilities.
Page staff as necessary.
Take RSVPs for special functions as necessary.
Oversee sign-ups for scheduled transportation.
Distribute maintenance request forms and forward them to the Environmental Services Director.
Perform other necessary duties, including light housekeeping.
Follow emergency procedures and understand and follow safety policies and procedures.
Communicate effectively with all staff.
Immediately advise the Lifestyle Services Director, Resident Care Director, and General Manager of changes in a resident’s physical or mental health.