Concierge

North Ridge Health and Rehab•Minneapolis, MN

8d•Onsite

About The Position

North Ridge Health and Rehab in New Hope, Minnesota, is hiring a full-time Concierge. The Concierge helps create a welcoming, positive experience for residents, families, and visitors. Working primarily in the East building and reporting to the Admissions Director, this person is a friendly, dependable point of contact who helps new residents feel comfortable and supports a smooth transition into the community. The ideal candidate is outgoing, compassionate, organized, and enjoys building relationships while providing excellent customer service. The position pays $23–$25 per hour and follows a Monday–Friday schedule from 11:00 AM to 7:00 PM. Benefits include medical, dental, and vision insurance; short- and long-term disability; a flexible spending account; a 401(k) plan; paid time off; life insurance; continuing education unit reimbursement; and daily pay options. Mission Health describes its CARES values as Character, Attitude, Respect, Excellence, and Service.

Requirements

Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Basic computer skills, including Microsoft Word and Excel.
Ability to multitask and work effectively with residents, families, and staff.
Genuine desire to work with seniors and make a positive difference in their lives.
Friendly, dependable, and respectful manner; ability to establish rapport while maintaining a positive and professional attitude.

Nice To Haves

Previous customer service, hospitality, or healthcare experience is preferred.

Responsibilities

Warmly welcome new admissions and their families to the community.
Complete new admission orientations and help residents and families become familiar with the facility, services, and staff.
Ensure resident rooms are ready and welcoming before admission.
Greet residents, families, visitors, and guests warmly, professionally, and in a friendly manner.
Serve as a resource and point of contact for non-clinical questions and requests from residents and families.
Assist with general resident requests and coordinate with appropriate departments to address their needs.
Promote a welcoming, respectful, and positive environment throughout the facility.
Build positive relationships with residents and families through regular interaction and excellent customer service.
Help residents navigate the facility and locate services, activities, staff, and common areas.
Follow up on resident and family requests to ensure questions and concerns have been addressed.