Concierge P.R.N.

Life Care Services•Marietta, GA

16d

About The Position

The Concierge answers and transfers incoming calls courteously and professionally, and provides information, directions, and other appropriate assistance to residents, staff, guests, and vendors. The role also performs clerical duties, including data entry of general resident information using a computer software system. The Concierge serves as a welcoming point of contact for people entering the Community, providing tactful and congenial assistance while maintaining professionalism and attention to detail. Employees are expected to support the Community’s hospitality culture and promote a healthy community culture addressing residents’ and employees’ emotional, environmental, health services, intellectual, physical, social, spiritual, and vocational wellness. Physical effort is minimal. About 75% of the workday is spent sitting, with intermittent standing and bending. The role requires lifting and carrying up to 20 pounds, manual coordination to operate a switchboard, computer, and other business equipment, and continuous mental and visual attention to varied operations. The Concierge must function efficiently despite distractions and interruptions and communicate orally and/or in writing with residents, coworkers, families, and the public.

Requirements

Ability to communicate efficiently in English using proper grammar and a pleasant manner.
Typing skills and experience with Microsoft Office software.
Ability to handle multiple routine tasks, following specific instructions carefully and general instructions completely.
Ability to lift and carry up to 20 pounds.
Manual coordination to operate a switchboard, computer, and other business equipment.
Ability to maintain continuous mental and visual attention and function efficiently despite distractions and interruptions.
Ability to communicate orally and/or in writing with residents, coworkers, families, and the public.

Nice To Haves

High school graduation is preferred.

Responsibilities

Provide ongoing switchboard and telephone coverage.
Serve as receptionist and greet guests, residents, vendors, suppliers, and outside service providers.
Distribute packages, business mail, and magazines.
Maintain visitor sign-in logs.
Monitor closed-circuit security TV cameras and the fire alarm board, where applicable.
Maintain security for admittance to all entries accessible to the public.
Prepare maintenance work orders as requested by residents and staff.
Prepare correspondence, memos, and other documents.
Enter general resident information using the computer software system.
Receive people entering the Community courteously and inform, guide, direct, or otherwise assist residents, visitors, staff, and vendors.
Attend in-service training and education sessions as assigned.
Perform specific work duties and responsibilities as assigned by the supervisor.
Follow the Community’s hospitality promises, including greeting people warmly, treating them with respect, anticipating needs, responding in a timely manner, and maintaining professionalism.