Concierge

Fox Ridge at Crestview•Cabot, AR

About The Position

The Concierge serves as an ambassador for the Community and performs receptionist and administrative duties to assist with Community operations. The role provides a welcoming first impression, supports communication with residents, visitors, and staff, and carries out a variety of clerical and service tasks. The position has part-time hours on weekends only, with flexibility to work holidays, other shifts, or extended hours as assigned or required.

Requirements

High school diploma.
A high degree of interpersonal-relations skills and the ability to relate to a variety of people and personalities.
Considerable initiative and judgment.
Word-processing and clerical skills.
Ability to work flexible hours and participate in holiday activities.
Physical ability to bend and reach and to sit for extended periods.
Required to work weekends and holidays as assigned; may be required to work shifts other than the one hired for and extended hours of up to 16 hours per day.
Must follow emergency procedures and understand safety policies and procedures.
Background, criminal, and drug tests as required by HR policies and procedures; may be asked to submit to random drug tests during employment.
May be exposed to infectious waste, diseases, and conditions, including HIV, AIDS, and Hepatitis B and C viruses.
May encounter hostile or emotionally upset residents due to mental status.
May have a photograph used in social media or Community advertising and may be video recorded by devices installed by families in residents’ apartments.

Responsibilities

Provide a positive first impression to everyone entering the Community.
Answer and screen incoming telephone calls courteously and professionally; route calls and take messages as appropriate.
Greet visitors and require them to sign in at the reception desk.
Notify residents of visitors and provide visitor instructions according to residents’ directions.
Receive and process incoming mail and accept outgoing mail and packages.
Type and copy documents, order and maintain office-supply inventory, and perform other assigned clerical duties.
Maintain and update the Emergency Phone Number Log and keep it at the front desk.
Maintain and update residents’ emergency contact information and keep it at the front desk.
Assist managers with clerical responsibilities and page staff as necessary.
Take RSVPs for special functions as needed and oversee sign-ups for scheduled transportation.
Distribute maintenance request forms and forward completed forms to the Environmental Services Director.
Perform other duties as necessary, including light housekeeping.
Follow emergency procedures and understand safety policies and procedures.
Communicate effectively with all staff.
Immediately advise the Lifestyle Services Director, Resident Care Director, and General Manager of changes in a resident’s physical or mental health.